Unable to install Management Server - failure to add a user to a group
During the installation or upgrade of Sophos Enterprise Console, the wizard reports a failure to install the Sophos Management Server component. The logs indicate a problem adding a user to a group.
View ArticleEndpoints fail to update after adding XML configuration or custom files to...
With the release of Sophos Auto Update x present in ES&C 10.2.x, the updated version of ConfigCID.exe (version 2.0.17.0 and above) must be used to add XML configuration and custom files to update...
View ArticleHow to distribute the ipa package of the Sophos Mobile Control iOS client...
This article provides additional information about the ipa package for the Sophos Mobile Control iOS app which can be downloaded via Sophos.com
View ArticleIntroduction to Webadmin on the UTM/Astaro Security Gateway
Introduction to Webadmin on the UTM/Astaro Security Gateway
View ArticleHow can I update the license of a Sophos Mobile Control 3.6 server with the...
With the release of Sophos Mobile Control 4.0 the licensing method was changed. When creating or renewing a license only the new activation token is delivered. This article describes how you can update...
View ArticleSophos NAC 3.3: Authenticated proxy for the NAC Agent does not support...
Authenticated proxy for the NAC Agent does not support non-ASCII and double-byte characters for username and password.
View ArticleHow to remove old VPN entries from the SSL VPN software on UTM
This article describes how to remove old VPN entries from the SSL VPN software.
View ArticleSophos NAC: Cannot connect to the NAC Manager
The administrator cannot log on to the NAC Manager or the ASP.NET state service is not running.
View ArticleSophos NAC: Enable remediation action for Windows Update profile is not working
The Enable remediation action for the Windows Update profile is not working.
View ArticleSophos NAC: Issues with connectivity on 2-box installation
This article contains information about potential causes for NAC server connectivity issues.
View ArticleSophos NAC: Page display issues in the NAC Manager
Pages are not displaying or are not displaying correctly in the NAC Manager.
View ArticleSophos NAC: Sophos NAC detection for Signature Grace Period and Signature...
Sophos NAC Advanced and Sophos NAC 3.1: Sophos NAC detection for Signature Grace Period and Signature Date may not detect as expected. When remediation is supported, Sophos NAC may not trigger...
View ArticleWeb Appliance: Blocked request: File not scannable for many webpages
Web Appliance is blocking web pages with: File not scannable.
View ArticleiTunes Store keeps asking for HTTPS login authentication even though...
How to configure the UTM web filtering to avoid HTTPS login authentication pop up
View ArticleSafeGuard Device Encryption - tested hardware list
This knowledge base article provides an overview of hardware that has been tested with SafeGuard Device Encryption.
View ArticleAdvisory: Sophos Endpoint Security and Control version 10.3.7
This article details information relating to the release of Sophos Anti-Virus 10.3.7.
View ArticleRuntime Error "R6030 - CRT not initialized" Appears when AutoUpdate performs...
Processes such as Alupdate.exe, that dynamically link to the same runtime components of Visual C++ libraries as the EdgeSight Agent causes a runtime error.
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