How to update a SafeGuard Enterprise Client which has the Configuration...
How to update a SafeGuard Enterprise Client which has the Configuration Protection module installed, up to version 5.60
View ArticleSophos SafeGuard Disk Encryption for Mac: information on Single Sign-On...
The Single Sign On feature of Sophos SafeGuard Disk Encryption for Mac 6.0 depends on two Mac OS X settings. These are Automatic login and Display login window as. Automatic login must be activated.
View ArticleThe Sophos Message Router and/or Sophos Agent service terminated unexpectedly...
Restart messages are shown in the Windows Event log for the Sophos Message Router and Sophos Agent services.
View ArticleSafeGuard Enterprise Client: "Run As" - Installation is not supported
Installing the SGN Client via "Run As" is not supported.
View ArticleUsing Process Monitor to capture system events
Sophos Technical Support may require to investigate what files and registry keys are being accessed by an application. In these events, we will request that you gather a Process Monitor log for us.
View ArticleHow do I capture the steps to reproduce an issue for Technical Support?
Microsoft have included a tool called Problem Steps Recorder (psr.exe), this tool captures a series of screenshots and the actions a user performs into a set of steps, this can be very useful in...
View ArticleHow to analyze verbose logging for troubleshooting 'Differs from policy' errors
This article picks up from and explains how to perform log analysis for a differs from policy issue. If you have not already read article 113069.
View ArticleSupported hardware models and revisions for a HA setup or cluster setup
This article provides an overview of supported hardware models and revisions for a HA setup or a cluster setup.
View ArticleSophos Anti-Virus for Windows 2000+: error e03d0211 - Communication Error...
What to do when you get error e03d0211 - 'Communication error between on-access driver and service'.
View ArticleSAV for Linux: How to find version of AV Product
How to find the Sophos Anti-Virus for Linux version from Terminal
View ArticleAccount permissions required by Sophos for Microsoft SharePoint
This article outlines the required permissions of the services account and the user performing the installation.
View ArticleHow to access the developer tools in your web browser
Most browsers have the functionality to trace requests and perform other tasks using developer tools.
View ArticleSophos Cloud Version 2 Beta Frequently Asked Questions (FAQ)
FAQ for Sophos Cloud Version 2 Beta
View ArticleSophos for Microsoft SharePoint: error reported when creating document workspace
When you attempt to download a file or create a document work space, one of the following error pages is displayed: 'Access blocked' error page or 0x80041050 error page
View ArticleSophos Anti-Virus for Windows 2000+: 'alert only' mode
The 'alert only' behavioral rule in Sophos Anti-Virus for Windows 2000+ warns of files that are suspected to be malicious. However, as the identification has not been confirmed by a precise identity,...
View ArticlePurgeDB.exe fails to purge or delete SUM errors and alerts
PurgeDB.exe fails to purge/delete SUM errors/alerts
View ArticleSophos Anti-Virus for Windows 2000+: the Sophos GUI does not open
The Sophos Anti-Virus GUI does not open, it hangs at the splash screen.
View ArticleSophos Anti-Virus for Windows 2000+: setting up a scheduled scan for...
How to enable scheduled scanning for Application Control
View ArticleDevice Control reports the error SAVXP.2689728512
Sophos Anti-Virus for Windows 2000+, with device control, displays the error, SAVXP.2689728512 0xA0520000 'The device control service failed to start'.
View ArticleSophos Anti-Virus scanning is running slowly
Slow scanning may result from your computers being unable to connect to Sophos Live Protection (Sophos cloud). This article describes how to check the connection.
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