Sophos Anti-Virus for Windows 2000+: Installation and configuration...
How to install and set up Sophos Anti-Virus on a Terminal Services network
View ArticleError a0520004 in Enterprise Console 'device control failed to disable device...
This article explains why this message can be safely ignored.
View ArticleRegulatory compliance of Sophos SG appliances, UTM appliances, RED...
Regulatory compliance of Sophos SG appliances, UTM appliances, RED appliances, and Access Points.
View ArticleHow to configure a multipath rule for Up2Date
This article shows you how you can create a multipath rule for downloading Up2Date packages and patterns via a specific WAN interface.
View ArticleRequirements for the Sophos Mobile Control iOS app to support automatic sync...
This article describes the required settings on an iOS 7.1. device to successfully support the automatic synchronization and the location request which can be done by the Sophos Mobile Control app
View ArticleHow to move the "Envelopes" directory for the Sophos Remote Management System...
This article describes how to move the envelopes directory to an alternative path or drive. The reasons for doing this could include: Disk space is running low on the drive where the envelopes...
View ArticleThe Sophos Mobile Control iOS app fails to synchronize automatically
This article describes which settings must be given to enable the automatic synchronization of the Sophos Mobile Control iOS app
View ArticleEndpoint Security and Control: Sophos shield missing
The Sophos icon in the lower right hand corner of screen has disappeared. The 'Update options' link is grayed-out.
View ArticleUsing Internet Information Services (IIS) 6.0 with Sophos programs
If you use Internet Information Services (IIS) 6.0, which is supplied with Windows 2003, only files with extensions registered in the IIS MIME types list will be served. To ensure that IIS serves...
View ArticleEnterprise Console: no information available about client workstations during...
If you have two or more client computers connected to Enterprise Console via a message relay server, and the message relay server is shut down, there is no indication of this to the console...
View ArticleEnterprise Console: do not deploy Sophos Anti-Virus to another console
If you have more than one Enterprise Console with management server on your network, do not deploy Sophos Anti-Virus from one of these consoles to the other.
View ArticleEnterprise Console: ExportPrivateStore utility generates 'ERROR: key not...
When running the Upgrade Advisor on a Windows 2000 server as part of the migration the private certificates will need to be exported.
View ArticleEnterprise Console: IP address discovery
When using 'Find by IP range' to search for new computers in Enterprise Console, a Windows username and password are used for the Windows network search.
View ArticleDeploying a message relay and SUM installation via the SUM bootstrap...
Details the bootstrap method of installing an update manager, and setting it up as a message relay at the same time
View ArticlePolicy Does not Send Password after Enterprise Console Migration
If the private key store is not imported properly, some policies may not send the passwords out
View ArticleError 'Failed to install SAVXP: A reboot was required.' is reported to the...
The flag file SophosNoUpgrade.txt is present on the endpoint computer and preventing the upgrade of the endpoint software.
View ArticleEnterprise Console: a0200006 error displayed during or after on-demand scans
SAV error a0200006 is displayed in the Enterprise Console after on-demand scans of Windows Vista or Windows 7 computers.
View ArticleTroubleshooting disconnected clients seen within the SEC Console
This article explains how to troubleshoot clients that show up as disconnected from within SEC Console (red 'x'). These steps focus on remote troubleshooting steps first with common actionable steps.
View ArticleDistributing Sophos Anti-Virus for Windows to remote users
To distribute Sophos Anti-Virus to remote users, you can tell them to download the Sophos Anti-Virus off-site installer for Windows from the Sophos website, or make the standalone installer available...
View ArticleSophos Anti-Virus for Windows: communication failure
The following error message can be seen where a computer that previously reported successfully to Enterprise Console, or Sophos Control Center, can no longer do so. "Communication failure" or "Failed...
View Article