Faulting application name: McsClient.exe on shutdown of the service
Windows event log entry when the Sophos MCS Client service is stopped.
View ArticleWhat kind of data is sent to a mobile device through a Sophos Server?
This article provides an overview of all the information that is sent to a Mobile device via a Sophos-Server
View ArticleSystem Requirements for SafeGuard Disk Encryption for Mac
System requirements for SafeGuard Disk Encryption for Mac
View ArticleDetection of adware
Sophos provides protection against software (viruses, spyware, diallers, Trojan horses, and worms) which behaves maliciously. There is a category of application known as 'adware' which although...
View ArticleGlossary - Sophos Client Firewall
A glossary of terms used with the Sophos Client Firewall.
View ArticleCannot uninstall the SafeGuard Enterprise Confguration Protection R2 patch
This KBA provides information required to uninstall the R2 patch.
View ArticleError 0x0000004a when protecting an endpoint computer
The Sophos Competitor Removal Tool either was not run or does not include cover for the version of third-party software attempting to be removed.
View ArticleRemoving Jokes
Jokes are harmless programs which may be mistaken for viruses or Trojans. They can simply be identified and deleted.
View ArticleSophos Cloud Mobile - Frequently Asked Questions
This article provides answers to some frequently asked questions about Sophos Mobile Control
View ArticleSophos Cloud - Getting started with Mobile
This article lists the most important steps which have to be done to successfully register your first iOS devices within Sophos Cloud
View ArticleSophos Cloud Mobile - Available configuration settings for iOS devices
This article explains all configuration settings available for Sophos Cloud Mobile
View ArticleHow to redirect Windows endpoints to a new management server
How to migrate Windows endpoints to use a new management server.
View ArticleRemoving malware from a computer running Mac OS X
Detailed instructions, with screenshots, for removing malware from a Mac OS X computer
View ArticleSophos Anti-Virus: Error a01e0004 - Rootkit scan has been cancelled due to...
The following error message is reported to Enterprise Console by the affected computer: Error a01e0004 - Rootkit scan has been cancelled due to corrupt disk
View ArticleAdministrative rights on Windows computers
To install software on a Windows computer, you must have administrative rights over that computer. Administrator status can be granted as local administrator on a single computer, or in a workgroup, or...
View ArticleDevice ID field is blank and you cannot exempt an individual device in a...
...when you are want to add a new device to the device control list and not wanting to block 'all devices of this type'.
View ArticleWiFi profile is not applied on Samsung devices with Android 4.4.2
This article describes an issue with Sophos Mobile Control, where WiFi profiles are not being applied correctly on Samsung SAFE capable devices. After applying the profile, the device keeps asking for...
View ArticleSynchronizing the Windows Phone 8 Sophos Mobile Control app is not possible
This article explains an issue where the Sophos Mobile Control app could not be synchronized if a self-signed certificate is used on the Sophos Mobile Control server.
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