Current versions of Sophos products
This article lists the current versions of Sophos products.
View ArticleFailed to load MachineCertificate: SGERROR: UNABLE TO LOAD MESSAGE...
The machine certificate required to access the encryption database is missing from the server. This prevents access to the encryption policies within the Enterprise Console.
View ArticleSophos UTM Managed Endpoint - Protection Guidelines
The attached document contains important information about UTM Managed Endpoint protection and about the communication between the UTM and client computers. This will assist you in troubleshooting an...
View ArticleA variety of errors are seen in the console following a downgrade of Sophos...
A variety of errors are seen in the console, including 'Failed to install Sophos Client Firewall: The MSI has failed', error 0x80041f04, and a ‘Program Compatibility Assistant’ dialog reporting...
View ArticleFirewall error messages in the Enterprise Console only display the error number
When the Sophos Firewall is running on Windows 8, errors reported in the Enterprise Console only displayed an error number. No explanatory messages are displayed.
View ArticleExplanation of Sophos Endpoint Security and Control exceptions required for...
The information in this knowledgebase article should be used to justify the port exceptions and security features used by the RMS system when proving compliance to PCI regulations.
View ArticleSophos Anti-Virus for Linux / UNIX: UpdatePeriodMinutes interval is not...
There is a delay in running savupdate, or updates are not run at the correct time according to UpdatePeriodMinutes.
View ArticleWhich version of Sophos Anti-Virus is running on your Linux/Unix platforms?
This article describes how to find out which version of Sophos Anti-Virus is running on your Linux/Unix platforms.
View ArticleHistory.com videos will not play.
History.com videos will not play when using the SWA in transparent or bridged mode.
View ArticleLogging SafeGuard Enterprise installations
How to configure the installation procedure to ensure that a log file is generated, especially if you are running an unattended installation. This will help you troubleshoot in the event of any problems.
View ArticleProduct and Platform Retirements: Sophos endpoint products and PureMessage -...
Retirement details for Sophos endpoint products and PureMessage
View ArticleHow to upgrade to SafeGuard Enterprise 6.0 / 6.00.1
This article provides links to information on the upgrade process to SafeGuard Enterprise version 6.0 / 6.00.1
View ArticleSophos Virtualization Scan Controller: Overview
Overview of the Sophos Virtualization Scan Controller
View ArticleVirtualization Scan Controller fails to issue scan request to computers with...
Failed to send 'ScanNow' request to computer, error code: 0x829e0033
View ArticleProduct and Platform Retirements: Sophos products that have been retired
This article provides information on retired Sophos products.
View ArticleProduct and Platform Retirements: PureMessage - retirement dates for...
Product and Platform Retirements: PureMessage - retirement dates for supported platforms and operating systems
View ArticleSupported Platforms for Sophos products
This article provides a link to a spreadsheet detailing the system requirements, including platform and database requirements for Endpoint Security 9.5 and above
View ArticleError regarding existing Sophos database(s) shown during installation of...
When installing Sophos Enterprise Console 5.x an error message detailing previous Sophos databases being found in the chosen SQL instance is shown.
View ArticleInstalling Sophos Mobile Control and a Web Server on the same computer
Installing Sophos Mobile Control and a Web Server on the same computer
View ArticleWindows Embedded platforms - support available
If you are running Windows XPEmbedded (Windows XPe) or Windows Embedded Standard, Sophos offers technical support on the basis described in this article.
View Article