Sophos support for Windows 8 and Windows Server 2012 - Overview
Sophos support for Windows 8 and Windows Server 2012 - Overview
View ArticleUnable to install Management Server - failure to create scheduled tasks
When running the SEC 5.0 install, the installation fails when running the custom action to create the scheduled tasks for Sophos Patch
View ArticleShh/Updater-B false positive: Recovery instructions for Sophos Enterprise...
You may have seen many false alerts on your computer or network. These false alerts also prevented the updating of Sophos products and some other products.
View ArticleAutomating the install of Enterprise Console
how to install the console component as part of an unattended install.
View ArticleRunning Sophos Endpoint Security and Control on Windows 8
This article describes support for Sophos Endpoint Security and Control on Windows 8. For information about Enterprise Console support on Windows Server 2012 see knowledgebase article 118312.
View ArticlePrivate Crypto and Private Disk update
This article outlines changes to our product lifecycles, including the retirement of Private Crypto and Private Disk.
View ArticleUnable to install Management Server - The MSI terminated unexpectedly.
This is a parent article for all install errors resulting in "The MSI terminated unexpectedly."
View ArticleDownload of products from server Sophos skipped due to minimal interval...
AutoUpdate ALC log displays the message "Download of products from server Sophos skipped due to minimal interval restrictions"
View ArticleEndpoint Security and Data Protection: removal of third party security software
This article lists products currently supported for removal through Sophos Enterprise Console and the Sophos standalone installers.
View Article"Management server connection failed. Could not connect to the Management...
Sophos Management Service failing to start for Enterprise Console 4.5 and later
View ArticleManagement Service fails to start after SEC5.x upgrade
Management Service fails due to a mismatch of the Sophos DB Admins SID values
View ArticleUsing the SUM Gateway Manager to manage Sophos UTMs
This knowledgebase article is intended for Managed Service Providers (MSPs), and describes how to use the Gateway Manager component of the Sophos Update Manager (SUM) to view, configure and control the...
View ArticleSafeGuard does not block data transfer to or from devices using Media...
SafeGuard Configuration Protection does not block data transfer to or from Samsung S3 devices or other similar devices.
View ArticleSophos UTM Manager usage/licensing communication flow when in MSP mode
This knowledgebase article illustrates the flow of information that takes place with respect to reporting and licensing when the Sophos UTM Manager (SUM) is in MSP mode, i.e. between the customers, the...
View ArticleHow to submit a request for re-categorization of a URL for Sophos web...
How to submit a request for re-categorization of a URL for Sophos web filtering products, including Sophos Web Appliance, Sophos UTM, and Sophos Endpoint Security and Control.
View Article0000006d 'Restart needed for updates to take effect' - alert does not clear...
One or more endpoints are displaying an alert requesting a reboot. Error 0000006d. Following reboots, the alert still does not clear.
View ArticleHow to upgrade to SafeGuard LAN Crypt Administration 3.61 from an older version
This article explains how to upgrade to SafeGuard LAN Crypt Administration (SGLC Administration) version 3.61.
View ArticleThe Sophos QA Information Security Policy- information for customers
This article describes the Sophos QA Information Security Policy that applies to Sophos employees regarding the handling of customer data during program testing. The overall purpose of the policy is to...
View ArticleHow to uninstall your Sophos product
This document provides links to articles that describe how to remove a range of Sophos products from your system.
View ArticleSophos Anti-Virus for Windows: when re-installing you see the error 00000025
When re-installing the Sophos Anti-Virus component in a networked environment, you see an error in the Sophos Control Centre or Enterprise Console: '00000025 - uninstallation of remote management...
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