Sophos Update Manager Configuration column reads 'Does not match' for one or...
Force a configuration comply to resolve the issue.
View ArticleDownloading Individual .dat Files when Troubleshooting Sophos Update Manager
When troubleshooting SUM download failures you may need to confirm a specific file can be downloaded.
View ArticleHow to tell which Sophos license type you have from the central console
This article explains how to locate your license (name) from the main console (management server).
View ArticleHow to use RADIUS Authentication: Astaro Security Gateway/Sophos UTM
This article describes setting up Radius (Windows Server 2008 R2) authentication to work with Astaro Security Gateway/Sophos UTM.
View ArticleConfiguring an IPSec tunnel to send all traffic to a central Astaro Security...
This article describes how to change a site-to-site IPSec tunnel from a single subnet at a remote office Astaro Security Gateway (ASG) to send all network traffic over an IPSec tunnel to a central ASG....
View ArticleInstallation / Upgrade of SafeGuard Policy Editor 6.10 on Windows Server 2008...
Due to an incorrect launch condition, the installer does not detect a supported Operating System and aborts. The Knowledge Base Article contains a Windows Installer Transform file to correct the...
View ArticleHow to configure the end user portal on a Sophos UTM
Among other things, the end user portal contains the e-mail quarantine, which holds messages that are infected by malicious software, contain suspicious attachments, are identified as spam, or contain...
View ArticleHow to use the new HTML5 VPN Portal in UTM v9
This article explains how to use the new HTML5 VPN Portal in UTM v9
View ArticleWireless Hotspot in UTM v9: use and configuration
This article explains how to configure the wireless hotspot in UTM v9.
View ArticleSophos Anti-Virus for Linux 4.x: changes to version numbering system
This article details how and why the version numbers for Sophos Anti-Virus version 4 are changing.
View ArticleError 0x80070534 when opening Enterprise Console
Sophos Enterprise Console will not open and an error message is displayed.
View ArticleUsing Variables in UTM Web Templates
Explanation of how use the template variables defined by Sophos to customize the notifications that are displayed to end users.
View ArticleSophos Anti-Virus: Sophos Behavioral Genotype Protection
Sophos Behavioral Genotype is a powerful technology that is able to detect malicious behaviour even before specific signature-based detection has been issued. This provides zero-day protection to all...
View ArticleA child update manager shows the error 'Threat detection data update failed'
This error can be shown when the child update manager is updating from a parent where the versions of Sophos Enterprise Console (SEC) are different (e.g., the parent is running SECv5.1 and the child is...
View ArticleOnly 'Recommended' version is available for packages under 'Software...
Your current license is limiting the available versions that can be subscribed to.
View ArticleSoftware subscriptions in Enterprise Console with licenses issued in June...
This article describes software subscriptions as they apply to Enterprise Console for customers with licenses issued in June 2013 or later.
View ArticleAdvisory: 'License exceeded' warning after upgrading to SafeGuard Enterprise 6.1
How to solve a potential issue 'License exceeded' after upgrading the backend to SafeGuard Enterprise 6.1.
View ArticleSafeGuard Enterprise Client: description of ADDLOCAL command line parameters...
This article describes the parameters you can use when the installation is being conducted via msiexec and ADDLOCAL.
View ArticleWindows Recovery Environment (WinRE) is unable to access the disk on...
The document describes a procedure to prevent BCD errors from occuring on encrypted harddisks
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