How to move a database from one Remote SQL Server to another in a Distributed...
In a distributed install environment, it may be necessary to move the database between remote database servers. This KBA details the steps necessary to perform this task.
View ArticleUnable to delete sophoslog.evt after uninstalling
If you cannot delete the file sophoslog.evt after uninstalling PureMessage for Windows/Exchange, do as follows.
View ArticleRemoving malicious files with SAV32CLI
On Windows NT/2000/XP/2003, Sophos Anti-Virus may be unable to delete files because they are held open by the operating system. To delete these files, you might need to use the command line scanner...
View ArticleUTM: AD SSO backend groups do not match as expected
This article explains how to resolve issues with backend groups not matching as expected on the UTM Web Proxy.
View ArticleSophos Anti-Virus for Mac OS X: installing on to an OS X disk image
How to install SAV on to an OS X disk image (workstation clone) so that it can work with the console once the image is used on a new workstation.
View ArticleSophos Anti-Virus for Windows: Error message "The requested component...
With Sophos Anti-Virus for Windows, versions 4 and 5, on Windows NT/2000/XP/2003 and Windows 95/98/Me computers, the following error message may be displayed: "The requested component ICManager is in a...
View ArticleSome encryption software hinders Sophos Anti-Virus detections
Installing some types of encryption software may prevent the Sophos Anti-Virus on-access scanner from detecting viruses.
View ArticlePureMessage for Microsoft Exchange: error 1603 'Error applying transforms'
When trying to upgrade or remove PureMessage, you get Error 1603 - 'Error applying transforms. Verify that the specified transform paths are valid'.
View ArticleHow to create Site-to Site RED full tunnels
This article provides instructions on configuring Site-to-Site RED tunnels between UTMs in "full tunnel" mode, such that all traffic not destined for other known networks will be sent over them.
View ArticleEnterprise Console: DNS error
If workstations running Sophos Anti-Virus for Windows cannot determine the management server's IP address from that computer's name, they will be unable to communicate with the server.
View ArticleEliminating a Zombie after receipt of a Zombie or Spam alert email
These instructions describe what to do on receipt of a Zombie or Spam alert email, and how to clean up the affected Windows NT/2000/XP/2003 computer.
View ArticleHow to configure SIP Protocol Support on the UTM
This article provides instructions on how to configure VoIP & SIP Protocol Support on the UTM.
View ArticleSophos Anti-Virus for Windows: error 3057 displayed during installation
The installation of Sophos Anti-Virus on Windows computers fails, and an error is displayed: 'Error 3057. There was an unexpected error while attempting to create, repair or delete a user account.'
View ArticleHow to troubleshoot SIP related issues
This article provides numerous backend diagnostics that can be run to troubleshoot problems with SIP on the UTM.
View ArticleHow to prepare Endpoint Security and Control for inclusion in a disk image
How to create a disk image of Endpoint Security and Control (Sophos Anti-Virus).
View ArticleSophos Anti-Virus for Windows 2000+: incorporating current versions in a disk...
You can distribute the current versions of Sophos Anti-Virus for Windows 2000+,as part of a disk image. This can help you include Sophos Anti-Virus in your Master image for virtual machines.
View ArticleDevice Control behaviour with Sophos Anti-Virus for Mac
This article details the behaviour of the Device Control feature within Sophos Anti-Virus for Mac as well as showing the differences when compared to the Device Control feature for Sophos Ati-Virus for...
View ArticleInstallation fails on Exchange servers which have been updated to Exchange...
The PureMessage installation fails on servers running Exchange 2013 SP1 due to an issue introduced by this service pack.
View ArticleRetirement of SafeGuard Configuration Protection
This article outlines changes to our product lifecycles, and indicates the retirement dates of SafeGuard Configuration Protection.
View ArticleSophos UTM - How to define a network interface
Sophos UTM requires network interfaces to be configured, in order to communicate with the networks to which it is connected. A variety of interface types are offered to allow UTM to connect to many...
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