SafeGuard Enterprise Data Exchange: Unable to encrypt a file in SGPortable...
How to encrypt a file within the SGPortable using an existing key when the dialog does not offer any keys via "Set Encryption Key...".
View ArticleSafeGuard Enterprise: the POA fails to load with error message 'SGM409: Fatal...
This error occurs when there is a SATA Raid Controller installed, the POA fails to load successfully. Depending on manufacturers implementation in the BIOS, you may need to change the default settings...
View ArticleSafeGuard overlay icons are not displayed in Windows Explorer
SafeGuard Enterprise overlay icons (key symbols) are not shown in Windows Explorer.
View ArticleSafeGuard Enterprise: How to configure the task scheduler for automatic...
As of 5.60 SafeGuard Enterprise offers a task scheduler to automate tasks such as Active Directory synchronization
View ArticleError 500.21 when browsing the SGNSRV web site
When trying to perform the Invoke test of the SafeGuard Server via the SGNSRV web site, you receive the IIS error 500.21
View ArticleFollowing installation of SafeGuard Enterprise, you cannot log in as an...
SafeGuard Enterprise only allows one user session, so when a remote user logs on to the system, the remote connection attempt will fail unless the currently running session is shut down.
View ArticleSophos SafeGuard Release Notes Landing Page
Sophos SafeGuard - Links to product Release Notes
View ArticleInstallation of SafeGuard Encryption Client stops with Error 5009
Installation of Sophos SafeGuard Encryption Client stops with Error 5009 although no dynamic or GPT disk is present.
View ArticleHow to uninstall SafeGuard Enterprise Configuration Protection in case that...
Uninstall SGN CP Client with spec.exe (emergency uninstallation). Spec.exe is no longer available as of 5.50.8 > Article shows alternative way to uninstall.
View ArticleSafeGuard Enterprise client: Error message 5002 during the installation
During the installation of the SafeGuard Enterprise client the following message is displayed, 'Error 5002: Some pending file operations were detected. Please restart this machine in any case before...
View ArticleHow to change the logon password for the SafeGuard Management Center or...
To change of the logon password for SafeGuard Management Center or Policy Editor you have to use the SafeGuard Certificate Manager.
View ArticleSafeGuard Enterprise and system performance
Impact on performance of an encrypted and non-encrypted machine
View ArticleSophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable...
Sophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable settings
View ArticleBasic troubleshooting for Sophos Endpoint Security and Control
How to troubleshoot issues that may be caused by the endpoint products. This could be anything from a conflict with another application to performance issues seen on a client machine.
View ArticleSophos Anti-Virus for Linux 4.x: changes to version numbering system
This article details how and why the version numbers for Sophos Anti-Virus version 4 are changing.
View ArticleSafeGuard Client 6.00.1: Installation and Upgrade
Detailed description of the installation and upgrade + special cases like FIPS compliant installation or Configuration Protection module
View ArticleSafeGuard Enterprise Client is unable to communicate with the server due to...
An outdated proxy configuration can hinder a SafeGuard Enterprise Client to correctly communicate to the SafeGuard Enterprise Server. The article explains how to check the current proxy configuration...
View ArticleSophos Cloud Mac installer fails to launch on OS X 10.6 and earlier
The Sophos Cloud Mac client only supports Mac OS X 10.7 and later. Running the 'Sophos Installer' on earlier versions fails to launch.
View ArticleMaking a password protected Zip file
These notes describe how to zip up a sample package with 7-Zip. Other 'zipping' products can be used in a similar manner.
View ArticleIs it possible to move a SafeGuard Enterprise Client from one Domain to another?
In general moving a SGN Client from one Domain to another is possible. However, it requires an analysis of the system and the present structure.
View Article