SafeGuard Enterprise: compatibility with other device encryption software
Compatibility issues with other device encryption software
View ArticleRecovering data from a Sophos Disk Encryption 5.61 Client using a bootable...
A Sophos Disk Encryption 5.61 client is unable to boot and needs to be recovered. The article explains the necessary steps to recover data from an encrypted Sophos Disk Encryption 5.61 Client using the...
View ArticleDevice Encryption client installation fails with error message "5001 - Not...
SafeGuard client installation fails with message, 'not enough contiguous disk space'
View ArticleHow to sign a file with the SafeGuard Enterprise Company Certificate within...
Signing files using the SafeGuard Enterprise Company Certifiate for import on a SafeGuard Enterprise Client
View ArticleWhich fingerprint readers are supported by SafeGuard Enterprise?
Supported fingerprint readers in SafeGuard Enterprise
View ArticleSafeGuard Device Encryption: Recovering OPAL encrypted drives
SafeGuard Device Encryption: Recovering OPAL encrypted drives
View ArticleSafeGuard Cloud Storage: duplicate .sophos file in cloud storage folder
In certain cases there can be more than one .sophos file in a folder. This article describes how this can occur, and what action to take.
View ArticleRecovering data from a volume-based encrypted SafeGuard Device Encryption Client
An encrypted SafeGuard Enterprise Client can no longer be accessed by the usual methods. This article describes how to access data on an encrypted client in case of emergency.
View ArticleRegistry Value LastLoggedOnUser is no longer correctly evaluated after...
In version 5.x of SafeGuard, the registry value "LastLoggedOnUser" is no longer evaluated correctly, resulting in a state where LastLoggedOnSAMUser and LastLoggedOnUser are no longer synchronous. This...
View ArticleSafeGuard Enterprise: What is being synchronized if the Task Scheduler's...
As of SafeGuard Enterprise 5.60, a scheduling tool (called SafeGuard Enterprise "Task Scheduler") for Active Directory synchronization is available. The Task Scheduler contains a new synchronization...
View ArticleResume from hibernation fails on some Lenovo machines running Win 7 SP1
Resume from hibernation fails on some Intel Core i3/i5/i7 Lenovo machines running Win 7 SP1
View ArticleAutomatically created users consuming Sophos Cloud licences
In a workgroup environment or where local accounts are used to perform administrative tasks, to avoid Sophos Cloud licences being used on these account, it is recommended to create a single...
View ArticleAdvisory: Windows 8.1 and Windows Server 2012 R2 - support for Sophos products
This article provides details of Sophos support for Windows 8.1 and Windows Server 2012 R2
View ArticleSafeGuard POA is unable to load - troubleshooting guide
SafeGuard POA is unable to load. You need to perform further actions to get the computer running.
View ArticleSafeGuard Enterprise: User is asked to provide their 'old password' during...
If a user forgets their AD password or they change their password on a non-SafeGuard protected computer, their SafeGuard certificate password and AD password become out-of-sync. When logging into...
View ArticleSafeGuard Enterprise: You cannot boot from external media after POA
When you attempt to boot from external media after POA, the computer either boots from the local hard drive instead or displays an error.
View ArticleSophos support for Windows 8 and Windows Server 2012 - Overview
Sophos support for Windows 8 and Windows Server 2012 - Overview
View ArticleRunning SafeGuard Enterprise on Windows Server 2012
Running SafeGuard Enterprise on Windows Server 2012
View ArticleAfter an upgrade to SAV for Unix/Linux 9.3.1, Savscan produces 'Error: Unable...
SAV for Linux/Unix version 9.3.1 includes a number changes to enhance security, if these checks should fail the following error is produced 'Error: Unable to locate SavForLinux installation directory.'.
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