Supported Platforms for Sophos products
This article provides a link to a spreadsheet detailing the system requirements, including platform and database requirements for Endpoint Security 9.5 and above.
View ArticleManagement Service fails to start after SEC5.x upgrade
Management Service fails due to a mismatch of the Sophos DB Admins SID values
View ArticleSophos Anti-Virus for Windows 2000+: standalone computer fails to update
When attempting to update, a standalone computer fails to download any of the packages from the parent server. You may see the error message 'Failed to contact server'.
View ArticleSafeGuard Configuration Protection: Anti-Hybrid Networking feature does not...
SafeGuard Enterprise Configuration Protection's Anti-Hybrid Network Bridging is not working as expected. WLAN connections are not blocked if a LAN connection is established. This is a known problem...
View ArticleHow to enable a user to decrypt a SafeGuard Enterprise Client
How to enable a user to decrypt a SafeGuard Enterprise Client
View ArticleInstalling SafeGuard Enterprise Device Encryption on computers with multiple...
The SafeGuard Enterprise encryption software can be installed to protect data even if several operating systems are installed on separate volumes of the endpoint'shard disk (runtime system).
View ArticleHow to allow a user to save the Key Backup files to a network share
Necessary settings to allow a user to save the Key Backup files and to allow a Helpdesk officer to access them.
View ArticleSafeGuard Configuration Protection: Installation fails "An error occurred...
Installation fails with the error message "An error occurred during the installation of assembly "Microsoft.VC80.CRT, version ="8.0.50727.4053" "
View ArticleCould not share SumInstaller folder. Error: 997 - Overlapped I/O
When trying to upgrade/install a version of he Sophos Enterprise Console it fails and in the BootStrapper logs you see the following error: NetShareAdd failed with error: 997
View ArticleMigration from SafeGuard Easy / SafeGuard Disk Encryption 5.x to Sophos Disk...
In some cases it could be possible to get a conflict between the pre-install msi. This KBA should help to identicate and resolve this issue.
View ArticleSafeGuard v 6.0 - Most popular knowledgebase articles
This article provides a list of the most popular SafeGuard 6 knowledgebase articles.
View ArticleResizing volumes (or partitions) on computers installed with a SafeGuard...
Volume (or partition) resizing operations on machines installed with a SafeGuard product using Volume Based Encryption technology is not supported.
View ArticleSophos Disk Encryption / SafeGuard Easy / SafeGuard Enterprise (standalone)...
The article renders out the necessary steps that need to be performed in case that a Sophos Disk Encryption user has forgotten his password and Local Self Help was not configured.
View ArticleSafeGuard File Share - Excluding Outlook from Encryption (Encrypted Attachments)
The article describes a process to be able to send encrypted attachments using Outlook in combination with SafeGuard File Share
View ArticleDuring the upgrade of SafeGuard Enterprise Configuration Protection, the...
After the SafeGuard Enterprise Client incl. Configuration Protection module from 6.0 to 6.00.1, the Sophos Anti-Virus / Firewall Client can no longer be started and the Sophos tray icon disappears. The...
View ArticleSafeGuard Enterprise: Local Cache corruption factors
The article describes most common SafeGuard Local Cache corruption factors and how to prevent corruptions
View ArticleSafeGuard Enterprise: When running an Active Directory synchronization you...
When running an Active Directory synchronization you receive the message, 'The directory is being synchronized by another user'. This article describes how to reset the import flag of the AD...
View ArticleHow to disable the GINA chain repair mechanism of a SafeGuard Enterprise Client
Article explains how to disable the GINA chain repair mechanism of a SafeGuard Enterprise Client.
View ArticleInstallation of SafeGuard Enterprise for Windows on Apple hardware aborts...
Apple Hardware such as MacBook Pro / Mac Pro / iMac do not provide BIOS support but only EFI support. The POA cannot be installed on those devices and therefore the installaiton aborts in a controlled...
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