Removing malware from a computer running Mac OS X
Detailed instructions, with screenshots, for removing malware from a Mac OS X computer
View ArticleA SafeGuard Enterprise Data Exchange protected machine is unable to display...
If a SafeGuard Data Exchange encryption policy configured for the DVD drive, the file size in directory enumerations will be corrected because of the encryption policy. Windows Media player is...
View ArticleWhere are the Sophos Disk Encryption Tools located?
Sophos Disk Encryption tools and documentation links
View ArticleIs it possible to exchange the SafeGuard Enterprise Credential Provider...
Changing the default Credential Provider icon is currently not possible
View ArticleHow to upgrade to SafeGuard Enterprise 6.0 / 6.00.1
This article provides links to information on the upgrade process to SafeGuard Enterprise version 6.0 / 6.00.1
View ArticleHow to sign a Sophos Disk Encryption System Policy with the Company...
Customers that receive Sophos Disk Encryption System Policies (from Support or the Knowledge Database) for troubleshooting purposes on the Encryption Client need to sign these policies with the Company...
View ArticleThe 'User is allowed to create a local key' policy object is grayed out and...
The 'User is allowed to create a local key' policy object is grayed out and cannot be configured
View ArticleSafeGuard Enterprise Client: Latest POA settings database file
Sophos now provides monthly updates to the SGN client installer DB file of hardware details. This article contains links to the download site.
View ArticleSafeGuard Base Encryption Viewer reports error 3610 / 3611 when trying to...
One of the partitions Key Storage Areas is defective and the system performed a failover to the second Key Storage Area. It's recommended to create a backup of the data perform re-installation of the...
View ArticleDeleting an Organizational Unit via the SafeGuard API fails with...
Organizational Units with a " ' " in the name cannot be deleted using the SafeGuard API.
View ArticleEnterprise Console: configuring message relay computers
A message relay computer relays messages (virus reports, etc.) from workstations running Sophos Anti-Virus to your management server.
View ArticleSystem requirements for Antivirus protection for Mac
System requirements for Antivirus protection for Mac
View ArticleWhat is the Sophos Data Loss Prevention 'Patience Window'?
When large files are being scanned the DLP 'Patience Window' may appear.
View ArticleFixing Sophos AutoUpdate after required files were deleted or moved by Sophos...
This article describes how to fix Sophos AutoUpdate after files that are needed for it to function were deleted due to the false positive.
View ArticleRunning Sophos UTM 9 installable extensions on Windows 8
Running Sophos UTM 9 installable extensions on Windows 8
View ArticleRunning Sophos UTM 9 installable extensions on Windows Server 2012
Running Sophos UTM 9 installable extensions on Windows Server 2012
View ArticleEnterprise Console: Sophos Message Router service terminated with Windows...
The following message is seen in the Windows Event log: Sophos Message Router Service terminated unexpectedly. It has done this n time(s).
View ArticleAutomatic deployment via Active Directory synchronization fails for one or...
An Active Directory synchronization from Sophos Enterprise Console deploys Sophos Endpoint Security and Control to some endpoint computers but not all.
View ArticleSystem Requirements for Antivirus protection for SharePoint
System Requirements for Antivirus protection for SharePoint: Available in Endpoint Protection
View ArticleUTM Web Application Firewall - configuring Site Path Routing
This article describes how to configure Site Path Routing in the UTM Web Application Firewall (WAF).
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