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Removing malware from a computer running Mac OS X

Detailed instructions, with screenshots, for removing malware from a Mac OS X computer

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A SafeGuard Enterprise Data Exchange protected machine is unable to display...

If a SafeGuard Data Exchange encryption policy configured for the DVD drive, the file size in directory enumerations will be corrected because of the encryption policy. Windows Media player is...

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Where are the Sophos Disk Encryption Tools located?

Sophos Disk Encryption tools and documentation links

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Is it possible to exchange the SafeGuard Enterprise Credential Provider...

Changing the default Credential Provider icon is currently not possible

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How to upgrade to SafeGuard Enterprise 6.0 / 6.00.1

This article provides links to information on the upgrade process to SafeGuard Enterprise version 6.0 / 6.00.1

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How to sign a Sophos Disk Encryption System Policy with the Company...

Customers that receive Sophos Disk Encryption System Policies (from Support or the Knowledge Database) for troubleshooting purposes on the Encryption Client need to sign these policies with the Company...

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The 'User is allowed to create a local key' policy object is grayed out and...

The 'User is allowed to create a local key' policy object is grayed out and cannot be configured

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SafeGuard Enterprise Client: Latest POA settings database file

Sophos now provides monthly updates to the SGN client installer DB file of hardware details. This article contains links to the download site.

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SafeGuard Base Encryption Viewer reports error 3610 / 3611 when trying to...

One of the partitions Key Storage Areas is defective and the system performed a failover to the second Key Storage Area. It's recommended to create a backup of the data perform re-installation of the...

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Deleting an Organizational Unit via the SafeGuard API fails with...

Organizational Units with a " ' " in the name cannot be deleted using the SafeGuard API.

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Enterprise Console: configuring message relay computers

A message relay computer relays messages (virus reports, etc.) from workstations running Sophos Anti-Virus to your management server.

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System requirements for Antivirus protection for Mac

System requirements for Antivirus protection for Mac

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What is the Sophos Data Loss Prevention 'Patience Window'?

When large files are being scanned the DLP 'Patience Window' may appear.

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Fixing Sophos AutoUpdate after required files were deleted or moved by Sophos...

This article describes how to fix Sophos AutoUpdate after files that are needed for it to function were deleted due to the false positive.

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Running Sophos UTM 9 installable extensions on Windows 8

Running Sophos UTM 9 installable extensions on Windows 8

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Running Sophos UTM 9 installable extensions on Windows Server 2012

Running Sophos UTM 9 installable extensions on Windows Server 2012

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Enterprise Console: Sophos Message Router service terminated with Windows...

The following message is seen in the Windows Event log: Sophos Message Router Service terminated unexpectedly. It has done this n time(s).

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Automatic deployment via Active Directory synchronization fails for one or...

An Active Directory synchronization from Sophos Enterprise Console deploys Sophos Endpoint Security and Control to some endpoint computers but not all.

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System Requirements for Antivirus protection for SharePoint

System Requirements for Antivirus protection for SharePoint: Available in Endpoint Protection

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UTM Web Application Firewall - configuring Site Path Routing

This article describes how to configure Site Path Routing in the UTM Web Application Firewall (WAF).

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