Sophos Mobile Control server sends out "Could not parse smsec scan results"...
This article describes an issue which is caused by the Sophos Mobile Control 5.0 client when synchronizing with a Sophos Mobile Control 3.5 or 3.6 server
View ArticleUsing Variables in UTM Web Templates
Explanation of how use the template variables defined by Sophos to customize the notifications that are displayed to end users.
View ArticleSophos Cloud incident on the 11th March 2015 in the US region
Guidance following a Sophos Cloud service interruption on the 11th March 2015 between the times of 4:02PM EDT to 8:24PM EDT that affected customers choosing to store their data in the US region.
View ArticleHow to create a pre-configured standalone installer containing updating and...
How to create a pre-configured standalone installer containing the credentials for Primary and Secondary update locations as well as On-Access scanning options
View ArticleSophos AutoUpdate alert - Sophos AutoUpdate is configured incorrectly
This article explains the reason for the desktop alert and the resulting actions required.
View ArticleSophos UTM Manager (SUM) 4 Administration Guides
This article provides links to the Sophos UTM Manager (SUM) 4 Administration Guides.
View ArticleUnified Threat Management 9.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleSophos Cloud Server Lockdown - Known issues
This article details the current known issues and workarounds with Sophos Cloud Server Lockdown
View ArticleCreating a 'Full' Sophos Cloud Windows installer to minimize initial...
For computers with limited bandwidth or where many computer share the same bandwidth it may be desirable to reduce the amount of data transferred from the Internet to the site or computer.
View ArticleInstallation Unsuccessful - Failed to register with the Sophos server
Sophos MCS fails to register with the Sophos servers at initial installation
View ArticleError: a020000c Unknown error 0x8007007b decomposing [PATH]
There is a problem with the junction points in the Sysvol directory.
View ArticleHow to create a MySophos login to download your Sophos software
This article explains how to set up a new MySophos account and how to link that account to your download credentials.
View ArticleHow to obtain the necessary middleware licenses for the operating system, as...
When using SafeGuard Device Encryption, the use of Smartcards/Tokens for authentication at operating system level requires the installation of an additional middleware application. This middleware...
View ArticleMigrating DB from SQL 2008 express to SQL 2012 standard on the same server
Migrating DB from SQL 2008 express to SQL 2012 standard on the same server
View ArticleSafeGuard products: How to gather hardware information for the POA settings...
The tool SGNHWinfo.exe can be used to gather hardware specific information for the POA settings generator.
View ArticleRecovering data from a volume-based encrypted SafeGuard Device Encryption Client
An encrypted SafeGuard Enterprise Client can no longer be accessed by the usual methods. This article describes how to access data on an encrypted client in case of emergency.
View ArticleSystem requirements for Antivirus protection for Mac
System requirements for Antivirus protection for Mac
View ArticleHow to deploy the Sophos Mobile Control 5.0 client to your existing devices
This article provides a suggested procedure how to deploy the Sophos Mobile Control 5.0 client to your users which is required before the update of the Sophos Mobile Control server is done
View ArticleSophos Anti-Virus for Windows 2000+: removing W32/Confick and Mal/Conficker...
This article describes the actions of the viruses of the Confick family on your computers and explains how to remove them.
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