Sophos SafeGuard products - Cross compatibility, upgrade and SQL Server support
This article lists cross compatibility, upgrade and SQL Server support for Sophos SafeGuard products.
View ArticleToken and Smartcard Support in SafeGuard 7.0
Token and Smartcard Support in SafeGuard 7.0
View ArticleHow to uninstall your Sophos product
This document provides links to articles that describe how to remove a range of Sophos products from your system.
View Article'Timeout while attempting to connect to the specified address. There may be a...
Sophos Update Manager (SUM) fails to connect to its parent address and shows a timeout error.
View ArticleSafeGuard File Encryption for Mac and Disk Encryption for Mac on OS X 10.10...
SafeGuard File Encryption for Mac and Disk Encryption for Mac on OS X 10.10 (Yosemite)
View ArticleFull Web Control not working on endpoint or Sophos Web Intelligence service...
Endpoint is not able to perform Web Control filtering, download scanning, or block access to malicious websites.
View ArticleError 'savd.scanner.died Terminated a scan processor' is seen when upgrading...
Upgrading from SAV Linux 9.6.1 to 9.8.3 may produce the error: 'savd.scanner.died Terminated a scan processor'
View ArticlePureMessage Digest Link is not a clickable hyperlink
Quarantine Digest emails are received and the user can see the link but it is sent as plain text rather than a clickable hyperlink.
View ArticleCould not connect to master syncronisation server - error displayed by...
Following the installation of PureMessage Remote Console, when you try to connect to the PureMessage Server an error is seen: Could not connect to master syncronisation server SERVERNAME [OK]
View ArticleQuarantine Digest link not working: page cannot be displayed there is a...
Quarantine Digest link not working: page cannot be displayed there is a server side error
View ArticleUTM: Accessing Internal or DMZ servers from Internal Networks using DNAT
When using DNAT to forward traffic directed to the UTM's external address to an internal server, requests coming from the internal network time out, or receive error "host not found".
View ArticleSophos Endpoint Security and Control: components and services
This article describes the components that make up Sophos Endpoint Security and Control, and the services which it uses.
View ArticleICD****.tmp temporary files in Windows\Temp folder
Servers running PureMessage with anti-spam scanning experience a build up of ICD****.tmp temporary files in the Windows\Temp folder.
View ArticleInstalling the Sophos Guest VM Agent from a web based update location
It is not possible to run the SophosGvmAgentInstaller.msi from a web location as it requires access to additional files located within the folder it is found
View ArticleThe deployment of the Sophos Secure Virtual Machine fails when validating the...
When trying to deploy the Sophos Secure Virtual Machine (SSVM) the deployment tool fails when trying to validate the updating path that has been entered.
View ArticleCleanup fails on a Guest Virtual Machine
The entry for the malware detection in Sophos Enterprise Console is removed
View ArticleMalware detected by Sophos Anti-Virus for VMware vShield is listed in the...
The entry for the malware remains listed even though it has been cleaned up
View ArticleSystem Requirements for SafeGuard Enterprise
System requirements for SafeGuard Enterprise
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