Testing that virus detection works
How to demonstrate that Sophos Anti-Virus is functioning correctly by running a safe test against the scanner.
View ArticleSophos Diagnostic Utility (SDU): how to download and install
This article describes how to install the Sophos Diagnostic Utility (SDU) and provides a link to information on how use the tool and send the results to Sophos Technical Support.
View ArticleYou might not be able to decrypt a self-extracting “*.EXE” archive correctly
You might not be able to decrypt a self-extracting “*.EXE” archive correctly.
View ArticleConficker Removal Tool: How to install and run the tool
This article describes how to install and run the Sophos Conficker Removal Tool. It also lists the malware that this tool is designed to detect and remove.
View ArticleSophos Anti-Virus scanning is running slowly
Slow scanning may result from your computers being unable to connect to Sophos Live Protection (Sophos cloud). This article describes how to check the connection.
View ArticleEnterprise Console crashes when opening Updating policy
This article explains how to resolve Enterprise Console crashes when opening an Updating policy.
View ArticleEncryption events are not fully translated into the correct language
In this scenario Encryption events are not correctly displayed in the Encryption event viewer or Computer Details. The last part of the message is displayed in a different language.
View ArticleFixing Sophos AutoUpdate after required files were deleted or moved by Sophos...
This article describes how to fix Sophos AutoUpdate after files that are needed for it to function were deleted due to the false positive.
View ArticleHow to Fix Sophos Update Manager if affected by the Shh/Updater-B
How to Fix Sophos Update Manager if affected by the Shh/Updater-B
View ArticleWhat to do when an invalid User Principal Name (UPN) account is selected...
How to check an account has a UPN logon name associated with it
View ArticleUsing ProcessLogs.vbs to generate a report of applications affected across...
collating the output logs generated by FixUpdate.vbs to produce a single report on applications affected.
View ArticleUsing the tool SubmitLogs
How to submit AffectedProduct logs to Sophos to improve tools
View ArticleInstalling Enterprise Console databases in a clustered SQL Server environment
How to install the Sophos databases to your SQL cluster
View ArticleHow to avoid problems with the Sophos IPSec client after an update to Windows 8
This article provides information that you should read before you start the update from Windows 7 to Windows 8 using the Sophos IPSec Client. This will help avoid problems with the client following the...
View ArticleConsole 5.x: Prerequisite checks performed by the Sophos Enterprise Console...
During installation the 'System Property Checks' screen returns one or more warnings and/ or errors
View ArticleA new instance cannot be created because Windows Installer 4.5 is not installed
Windows Installer is required to install the version of Microsoft SQL Express
View ArticleWhere are the Sophos Disk Encryption Tools located?
Sophos Disk Encryption tools and documentation links
View ArticleHow to create security certificates for use with addextra
How to create security certificates for use with addextra
View ArticleSophos Mobile Control 3.5.1 patch for iOS 7 support - overview and application
This article describes the enhancements and bug fixes that are provided by the Sophos Mobile Control 3.5.1 patch.
View ArticleA new instance cannot be created because Microsoft .NET is not installed
This message is specific to Windows 2008 SP1 and prevents a failed installation of SQL Server
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