Sophos Outlook Add-in v1.3: Install fails with Error 1001 - "Unable to access...
Installing the Sophos Outlook Add-in may fail if Outlook 2007 was ever installed on the workstation and then upgraded to Outlook 2010 or 2013. The fix is a registry modification.
View ArticleSMTP or Exchange Store scanning Jobs are unavailable in the Reports section
When creating a report, you only see either the SMTP or Exchange Store scanning Job in the drop-down list, but you are using both scanning modes within PureMessage on your network.
View ArticleRegistration of Android device fails with the error "A device with this...
This article describes how to solve the error "A device with this serial number already exists." during the registration of an Android device which is caused by a second device being registered on the...
View ArticleSophos Cloud Platform Requirements and Retirement Dates
The platform requirements and retirement dates for Sophos Cloud can be found in this article
View ArticleSophos AutoUpdate alert - Sophos AutoUpdate is configured incorrectly
This article explains the reason for the desktop alert and the resulting actions required.
View ArticleMrouter does not automatically start following a downgrade of Sophos...
If downgrading to 9.7.1 from 9.7.2 or 9.8.2, mrouter does not restart immediately following the downgrade.
View ArticleStandalone Sophos Anti-Virus November 2014 upgrade information
In November we will be upgrading three versions of the Standalone Sophos Anti-Virus version. The upgrade will happen automatically and will keep all of your existing settings.
View ArticleWaiting for Sophos Update Manager to register
This article explains what to do if your Management Console displays a message such as "Sophos Update Manager has not yet registered with the system. Do you want to continue waiting for it?".
View ArticleWarning: 'You must run the Sophos Upgrade Advisor before upgrading'
Running the 4.7 installer before running the separate Upgrade Advisor tool is not allowed.
View ArticleObfuscating the username and password in Enterprise Console
A utility called ObfuscationUtil.exe is provided as part of the Enterprise Console. This enables you to hide usernames and passwords from other users on the system.
View ArticleHow to migrate the SafeGuard Enterprise database to a new SQL server
This document details the steps necessary to migrate an existing SafeGuard Enterprise database to a new SQL server and then re-configure the SafeGuard Management Center and SafeGuard Server to use the...
View ArticleSophos Client Firewall: 'Memory Modified' reported as the reason for blocking...
When an application modifies the memory space of another application trying to access the network, this application will be blocked as a 'Memory Modified' event.
View ArticleHow to remove Sophos Anti-Virus for Mac
You cannot uninstall the program by dragging it from the Applications folder to the Trash - you have to run the removal program.
View ArticleIssues you may experience after the update to UTM 9.3 and possible...
This article explains how to fix known issues found in the recently released 9.3.
View ArticleVersion 9.7 (and lower) Anti-Virus and HIPS settings: guide to on-access...
This Best Practice article lists the default on-access settings in an Anti-Virus policy. It also describes the settings, explains what effect they have on your system performance and network security....
View ArticleUsing PurgeDB with Enterprise Console and Sophos Control Center
This article describes PurgeDB which is the database maintenance tool for content data in Enterprise Console and Sophos Control Center.
View Article"Management server connection failed. Could not connect to the Management...
Sophos Management Service failing to start for Enterprise Console 4.5 and later
View ArticleSafeGuard Device Encryption - Tested hardware list
This knowledge base article provides an overview of hardware that has been tested with SafeGuard Device Encryption and/or BitLocker.
View ArticleOn-access scanning in Endpoint Security and Control
How to check and configure on-access scanning in Endpoint Security and Control.
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