Unable to install Management Server - Failed to create scheduled tasks
When running the SEC install, the installation fails when running the custom action to create the scheduled tasks for Sophos Patch
View ArticleA scheduled scan or scheduled task fails with error 8007000d: 'The data Is...
A scheduled scan or other scheduled task fails and reports error 0x8007000d: 'The data is invalid'. Enterprise Console lists the computer as 'not compliant' with anti-virus policy.
View ArticleUsing SCCM 2007 (SMS) to deploy Endpoint Security and Control (Sophos...
Using SMS/ SCCM 2007 to deploy Endpoint Security and Control (Sophos Anti-Virus) for Windows across a network.
View ArticleSophos UTM Retirement Schedule
This article provides information on the retirement of Sophos UTM products.
View ArticleA guide to recording UTM process usage using 'atop'
Tracking down what process is responsible for resource consumption or usage spikes
View ArticleError message shown when clicking on "VPP Users"
This article describes an issue where an error message appears in the Sophos Mobile Control web console after clicking on the "VPP Users" which can be caused by an expired sToken
View ArticleHow to change the username and password for the updating policy
This article describes how to use the Update Manager Helper tool. The tool allows you enter into the database user account information without using the console.
View ArticleRunning a Full system scan of an endpoint from Enterprise Console
With Enterprise Console you can run a 'Full system scan' on individual computers, or groups of computers, from the console.
View ArticleSophos Cloud activation code error messages
A list of error codes returned by Sophos Cloud when applying an activation code.
View ArticleHow to change your default warehouse, working directory and default update...
This article describes how to change the defaults that are set up using the Download Security Software wizard. We recommend doing this before running the wizard, but the instructions for doing it after...
View ArticleAutomatic deployment via Active Directory synchronization fails for one or...
An Active Directory synchronization from Sophos Enterprise Console deploys Sophos Endpoint Security and Control to some endpoint computers but not all.
View ArticleCannot run a local scan 'Unable to run saved scan.' or 'Error returned from...
One or more registry keys are missing information.
View ArticleNew installation or upgrade of Sophos Client Firewall fails, 'Failed to...
The registry permissions may be incorrect set or the total number of network filter drivers has been exceeded.
View ArticleAdditional information about setting up the External EAS Proxy
This article contains a document which provides additional information how to implement the External EAS Proxy within an environment.
View ArticleHow to solve the compliance violation for iOS devices "Locate not possible or...
This article describes what is necessary to get rid of the compliance violation ""Locate not possible or not allowed" on iOS devices
View ArticleIs Sophos Mobile Control affected by the recently identified OpenSSL leak in...
Is Sophos Mobile Control affected by the recently identified OpenSSL leak in versions 1.0.1 to 1.0.1f (cve-2014-160)?
View ArticleSophos Patch FAQs for Endpoint Protection version 10
This article provides architectural detail on how the Sophos Patch feature works and covers some of the rationale behind the design decisions that have been made for the first release.
View ArticleMicrosoft Security Update KB2918614 affecting installations/upgrades
Since the release of Microsoft Security Update KB2918614 there have been reports of MSI installation/upgrades failing
View ArticleSophos Cloud for Mac installer shows: 'Download failed. Check your internet...
'Download failed. Check your internet connection and try again' shows when install Sophos cloud for Mac client
View ArticleEncryption event codes and messages that can be returned to Enterprise Console
This article lists the encryption events that may be returned to the Enterprise Console.
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