Renewed IIS web site certificates are not rebound automatically to the...
Although the certificate was renewed automatically by the Certificate Authority, the website must be rebound to the new certificate manually if IIS
View ArticleWhere do I find the "Token" which is required to activate the Sophos Mobile...
This article explains where to find the activation token required to activate the iOS app.
View ArticleIs it possible to exchange the SafeGuard Enterprise Credential Provider...
Changing the default Credential Provider icon is currently not possible
View ArticleSafeGuard Full Disk Encryption: Recovery options per encryption method
SafeGuard Full Disk Encryption: Recovery options per encryption method
View ArticleEnterprise Console: configuring message relay computers
A message relay computer relays messages (virus reports, etc.) from workstations running Sophos Anti-Virus to your management server.
View ArticleSophos Endpoint Security and Control and Microsoft Detours
This article explains how Sophos Endpoint Security and Control uses Microsoft's Detours functionality.
View ArticleTroubleshooting and resolving problematic Sophos endpoint upgrade and...
Sophos Endpoint & Control fails to uninstall following a problematic upgrade, the state of the endpoint must be captured by Sophos Diagnose and the issue investigated in cases where there isn't an...
View ArticleWindows 'Server Manager' displays an alert due to the 'Sophos Web...
The 'Sophos Web Intelligence Update' service is not started despite being a service configured as automatic start-up.
View ArticlePureMessage for Microsoft Exchange: error message 'Page could not be displayed'
When trying to review mail, error message is seen 'Page could not be displayed'
View ArticleBasic troubleshooting for Sophos Endpoint Security and Control
How to troubleshoot issues that may be caused by the endpoint products. This could be anything from a conflict with another application to performance issues seen on a client machine.
View ArticleSophos Cloud Mobile Frequently Asked Questions (FAQ)
This article provides answers to some frequently asked questions about Sophos Mobile Control
View ArticleError a0490001 Failed to connect to the on-access driver (0x80070002)
These two error codes are often seen at the same time, and can indicate a problem with the on-access drivers.
View ArticleOSX Client/ SGN Server comunication troubleshooting guide
Common issues during the setup and configuration the SGN backend and the OSX client
View ArticleRecommended vendor exclusions for use with Sophos products (windows)
Anti-Virus exclusions for third-party applications as recommended by the vendor and articles relating to errors caused by incorrectly set exclusions
View ArticleHow to change the port which Sophos Update Manager (SUM) uses to communicate...
This article describes how to change the port which Sophos Update Manager (SUM) uses to communicate with the RMS agent.
View ArticleEnterprise Console: Error "The user is not assigned to any sub-estates"
console will not open.
View ArticleSophos.UIController.Extension.UIControllerException: Cannot retrieve session...
When launching Enterprise Console you get 0x80004005
View ArticleSophos AutoUpdate: significant files and registry entries
This article describes the significant files and registry keys in Sophos AutoUpdate.
View ArticleProxy support for Sophos Management Communication System
Computers managed by Sophos Cloud or Sophos UTM support automatic proxy detection but not authentication at this time.
View ArticleEnterprise Console installer has detected different versions of the...
A computer running Enterprise Console 5.1 is expected to have components of the same version. This article describes a scenario where this is not the case, and provides you with steps to recover the...
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