How to deploy the Sophos Cloud software
This article details how to deploy the Sophos Cloud installer.
View ArticleCreating a customized SafeGuard Enterprise client configuration file for POA...
This article provides a link to a pdf which describes how to create a customized configuration file for POA hardware settings.
View ArticleThe 'Last Active' time for a device under the 'Mobiles' report appears...
Running a report of mobile devices shows a unexpected 'Last Active' time and different from that reported under the device details.
View ArticleThe SSL v3.0 CBC (Poodle) vulnerability: affected versions, recommended steps...
This article lists Sophos products/versions which can be affected by the SSL v3.0 CBC (Poodle) vulnerability, and describes what actions you should take.
View ArticleSUSI - New Location for ISO Downloads
How to retrieve the latest Sophos UTM ISO for your SUSI stick
View ArticleUnified Threat Management 9.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleSophos AutoUpdate alert - Sophos AutoUpdate is configured incorrectly
This article explains the reason for the desktop alert and the resulting actions required.
View ArticleHow to enable trace logging for the Patch server services
This article describes how to enable the maximum level of logging for the Sophos Patch Endpoint Communicator, Sophos Patch Endpoint Orchestrator and Sophos Patch Server Communicator services.
View ArticleTroubleshooting SQL Server login failures (18456 errors)
Troubleshooting SQL Server login failures (18456 errors)
View ArticleSophos Mobile Control licence expired
This article describes what happens if the Sophos Mobile Control license expires
View ArticleSafeGuard LAN Crypt: How to enable extended tracing for SafeGuard LAN Crypt
How to enable extended tracing for actions made in LAN Crypt Administration and Client.
View ArticleSophos Cloud online payments FAQ
This article contains a number of common questions regarding online payments in Sophos Cloud.
View ArticleHow to manually install and activate the Windows Phone 8 Mobile Control app
This article describes how to manually install and activate the Mobile Control app if the user has not installed it during roll out or removed it.
View ArticleSafeGuard Enterprise User certificate replacement on smart cards and tokens
SafeGuard Enterprise 5.60 provides a tailor-made solution that allows the exchange or swap of user certificates and P12 files synchronously in the Microsoft AD, the SafeGuard Enterprise DB, and on the...
View ArticleSophos Cloud Mobile - Frequently Asked Questions
This article provides answers to some frequently asked questions about Sophos Mobile Control
View ArticleImplementing an automated SafeGuard User Certificate renewal process
By default, SafeGuard Enterprise User Certificates expire 5 years after they have been issued and should be renewed before they expire. The article explains how to manually renew SafeGuard User...
View ArticleSophos Cloud Web Control Frequently Asked Questions (FAQ)
The Sophos Cloud Web Control Frequently Asked Questions (FAQ) helps to understand the behavior of the feature and any known limitations
View ArticlePolicy non-compliance: [Component] message displayed in the Sophos Cloud...
One or more computers appear in Sophos Cloud with a Policy non-compliance message
View ArticleSophos Cloud Action Center reports one or more 'Malware not cleaned up' alerts
How to deal with the 'Malware not cleaned up' alerts in the Sophos Cloud Action Center.
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