'Error: Unable to connect to server' message displayed in Sophos Cloud
This articles help to understand the Sophos Cloud banner message: 'Error: Unable to connect to server', be it constantly or intermittently displayed.
View ArticleThe members of the Sophos Cloud 'Domain Users' group does not match Active...
Following an AD Sync, the number of users listed as members of the Sophos Cloud 'Domain Users' does not match AD
View ArticleSophos AD Sync Utility fails to create a group or fails to reflect the...
ADSync uses the member attribute to obtain a list of group members, if this exceeds 1500 the member attribute is cleared.
View ArticleProfile Installation Failed when protecting an iOS device
Installation to iOS fails with the message Profile Installation Failed - The new MDM Payload does not match the old payload.
View ArticleIIS 7.5 HTTP Error 500.19 in combination with WSUS and compression schema module
You receive an IIS Error 500.19 when performing the invoke test on a SafeGuard Enterprise Server machine.
View ArticleHow to upload a file to our ftp server by command line
For instructions on using a graphical ftp program see article 113454. For instructions using the Windows command prompt see this article.
View ArticleConfiguring your FTP client to connect to Sophos' FTP server
Configuring your FTP Client to connect to Sophos' FTP
View ArticlePureMessage for Microsoft Exchange: Setup was unable to add exclusions...
During PureMessage 3.x or 4.x installation, you get the error message: Setup was unable to add exclusions folders to Sophos Anti-Virus. Error-code 0x80004005
View ArticleAdobe Flash player is unable to update
Through the Web Appliance the update within Adobe Flash Player shows following error: Cannot contact reliable source
View ArticleSafeGuard Device Encryption: Hotkeys and the POA
SafeGuard Device Encryption: Hotkeys and the POA
View ArticleHow to re-use an email address in another Sophos Cloud account
When attempting to add a new Sophos Cloud Administrator you get the message Email address x is already in use.
View ArticleHow to: Migrating Sophos Disk Encryption 5.61 Clients to SafeGuard Enterprise...
Migration from Sophos Disk Encryption to SafeGuard Enterprise allows to migrate Sophos Disk Encryption 5.61 Clients to a SafeGuard Enterprise environment. Upgrading the client version to SafeGuard...
View ArticleUser Access Control in Windows
How to disable and enable UAC (User Access Control) in Windows Vista and Windows Server 2008
View ArticleThe DataBackupRestore.exe tool fails to restore the SOPHOSENC52 database and...
The DataBackupRestore.exe tool fails to restore the SOPHOSENC52 database and displays a Build FAILED message
View ArticleHow to re-image a Sophos UTM and Astaro Security Gateway (ASG) Appliance
This article explains how to reimage your UTM/ASG using an external optical drive.
View ArticleError: 0000006f Could not find a source for updated package PureMessageSpamRules
The anti-virus updating component, Sophos AutoUpdate, displays the error 0000006f when it cannot find the package it is to update from.
View ArticleSafeGuard Enterprise Client: description of ADDLOCAL command line parameters...
This article describes the parameters you can use when the installation is being conducted via msiexec and ADDLOCAL.
View ArticleCertificates incorrectly imported during Enterprise Console server migration
A guide that details 3 ways in which the Enterprise Console certificates are incorrectly imported during the migration process
View Article