How to uninstall SafeGuard Disk Encryption for Mac
This article describes how to uninstall Sophos SafeGuard for Mac OS X.
View ArticleTroubleshooting issues with APNS (Apple Push Notification Service)
This article lists a few assumptions why the communication to or from iOS devices might not work
View ArticleWhen SGN 6.10 Sophos SafeGuard Disk Encryption for Mac activates FileVault 2...
When SGN 6.10 Sophos SafeGuard Disk Encryption for Mac activates FileVault 2 on OS X 10.10.1, the computer may no longer successfully boot and stop with a no-entry sign.
View ArticleHow to redirect Windows endpoints to a new management server
How to migrate Windows endpoints to use a new management server.
View ArticleSophos subscriptions, packages, and product versions - FAQs
This article addresses some of the frequently asked questions regarding subscriptions and product versions.
View ArticleSoftware subscriptions in Enterprise Console with licenses issued in June...
This article describes software subscriptions as they apply to Enterprise Console for customers with licenses issued in June 2013 or later.
View ArticleSetting up SafeGuard Enterprise to use Dropbox or Google drive with Mac OS X
This article provides information on how to use Dropbox or Google drive cloud storage with SafeGuard Enterprise for Mac OS X
View ArticleHow to sign a Sophos Disk Encryption System Policy with the Company...
Customers that receive Sophos Disk Encryption System Policies (from Support or the Knowledge Database) for troubleshooting purposes on the Encryption Client need to sign these policies with the Company...
View ArticleUninstalling Sophos SafeGuard Configuration Protection 6.x (version...
Detailed description of Sophos SafeGuard Configuration Protection Client uninstall scenarios.
View ArticleSafeGuard Client 6.00.1: Installation and Upgrade
Detailed description of the installation and upgrade + special cases like FIPS compliant installation or Configuration Protection module
View ArticleSafeGuard Configuration Protection: Devices blocked although no policy was...
The Knowlede Base Article contains a new Baseline Policy that unlocks unknown devices which are blocked from Configuration Protection although no policy was assigned.
View ArticleSophos releases patch for possible black screens when using SafeGuard Device...
With certain specific combinations of BIOS versions and graphics cards from various vendors, installing SafeGuard Device Encryption may lead to an inaccessible machine
View ArticleMedia Passphrase information on removable devices won't be updated when the...
Changes of the Media Passphrase for a given removable device are not updated on the device. The issue is only visible when using the SGPortable application to access encrypted files on machines without...
View ArticleWindows Recovery Environment (WinRE) is unable to access the disk on...
The document describes a procedure to prevent BCD errors from occuring on encrypted harddisks
View ArticleSafeGuard Enterprise Client upgrade / uninstall: Error 25300 The Sophos...
During the upgrade or uninstall of a SafeGuard Enterprise client, the setup fails with error message 25300: "Error 25300 The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any...
View ArticleSafeGuard products: How to gather hardware information for the POA settings...
The tool SGNHWinfo.exe can be used to gather hardware specific information for the POA settings generator.
View ArticleUpgrading SafeGuard Enterprise to version 6.10.0.372 fails with error 25300...
If SafeGuard LAN Crypt 3.90 is installed in combination with SafeGuard Enterprise 6.00.x, a corruption of the SafeGuard LocalCache structure can occur when upgrading the SafeGuard Enterprise Client to...
View ArticleSafeGuard Device Encryption: Credential provider wrapping templates
You can configure SafeGuard Enterprise to use a different Credential Provider than the Windows Credential Provider while keeping the SSO functionality to the users keyring.
View ArticleInstallation / Upgrade of SafeGuard Policy Editor 6.10 on Windows Server 2008...
Due to an incorrect launch condition, the installer does not detect a supported Operating System and aborts. The Knowledge Base Article contains a Windows Installer Transform file to correct the...
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