SafeGuard Enterprise: SQL Database Maintenance Best Practice
SQL Database Maintenance Best Practice
View ArticleMonitoring the SafeGuard Enterprise Server status using Microsoft Windows...
The SafeGuard Enterprise Server Invoke test can be executed remotely using Windows PowerShell script to monitor the server status. The Knowledge Base Article provides a sample script.
View ArticleRecovering data from a Sophos Disk Encryption 5.61 Client using a bootable...
A Sophos Disk Encryption 5.61 client is unable to boot and needs to be recovered. The article explains the necessary steps to recover data from an encrypted Sophos Disk Encryption 5.61 Client using the...
View ArticleHow to identify Sophos Disk Encryption endpoints that are already encrypted...
The article explains how to retrieve information about Sophos Disk Encryption endpoints that do not have a Recovery Key stored in the database and steps to resolve the situation.
View ArticleManagement Service fails to start after SEC5.x upgrade
Management Service fails due to a mismatch of the Sophos DB Admins SID values
View ArticleSophos Enterprise Console reports "Failed to retrieve key backup data too...
Due to a problem that is caused by a defect in the EncryptionKeyBackupSessionsAutoComplete stored procedure, Encryption Keys from a Sophos Disk Encryption client are transferred to the database...
View ArticleSophos Healthcheck Tool
This tool is designed to assist Administrators in quickly establishing the integrity of the local Sophos Anti-Virus installation when a machine appears to have become infected with malware.
View ArticlePureMessage for Microsoft Exchange: Active Directory Synchronisation Fails...
explains what to do when you can't synchronize your Active Directory settings in the PureMessage console. This issue occurs when you change the name of your Master Synchronization server.
View ArticleHow to create a custom Content Control List for US Medical Record Number...
This knowledge base article is designed to guide you through the process of creating a custom Content Control List for the MRN format used in your health organization.
View ArticleSophos Client Firewall: blocks the installation of HP Networked Printer Software
This article describes how to import and change the Sophos firewall configuration rules to enable the HP client software to install and operate correctly.
View ArticleHow to deploy Sophos Endpoint Security and Control via Citrix Receiver
This article provides links to the documentation and scripts that you will need for creating the Sophos plug-in which Citrix Receiver requires for the delivery and deployment of Sophos Endpoint...
View ArticleSGPortable.exe instructions and download
Download SGPortable.exe to access encrypted files without a SafeGuard Client installation.
View ArticleHow to recover a Sophos RED device / Sophos Access Point
This article describes the steps needed to recover a Sophos RED device / Sophos Access Point.
View ArticleFAQ: Heartbleed bug
This article provides the frequently asked Support questions for Heartbleed.
View ArticleSafeGuard OpalReqCheck tool: Frequently asked questions
The tool has been designed to provide quicker feedback to you as to whether or not a particular drive will likely NOT work with Sophos SafeGuard (not whether it will work).
View ArticleSafeGuard Enterprise Client fails to boot, Windows error: Recovery from...
Windows error: Recovery from "File: \Boot\BCD Status: 0xc000000f" or File: Boot\BCD status 0xc0000098
View Article80040408 Unable to write to distribution location [path] for software...
This error could occur for a number of reasons.
View ArticleSophos Malware Remediation Toolkit (SMaRT)
SMaRT provides a systematic process which allows you to deal with malware from the time you initially suspect or discover its presence, through to its removal.
View ArticleSophos UTM 9.2 overview and links to further resources
This article provides links to the release notes, articles, videos, and other resources in relation to the release of UTM 9.2.
View ArticleRecommended steps for OpenSSL Security Advisory [05 Jun 2014]
This article provides the recommended steps for OpenSSL Security Advisory [05 Jun 2014].
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