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How to access the Self Service Portal (SSP) for Sophos Mobile Control

How to access the Self Service Portal (SSP)

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Sophos Mobile Control: iOS bootstrap package cannot be deployed to a mobile...

Sophos Mobile Control (SMC): iOS bootstrap package cannot be deployed to a mobile device

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Lifecycle for Sophos Mobile products and apps

This article lists the lifecycle for all Sophos Mobile products and applications including dates for maintenance and support stop

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Manually installed endpoints do not appear in the Sophos Enterprise Console

After manually installing Sophos Endpoint security and control, the endpoints do not appear in the Enterprise Console.

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Sophos Cloud Server Automatic Exclusions

The following article lists the Anti-Virus exclusions automatically set by Sophos Cloud Server when configured in the policy.

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Sophos Cloud activation code error messages

A list of error codes returned by Sophos Cloud when applying an activation code.

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Manually creating an AutoUpdate account

Use the information in this article to create a Sophos AutoUpdate account when the installer cannot automatically create one, or when you would like to define an alternative account.

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Sophos Anti-Virus for Unix updates fail if the package shares a subscription...

All Unix endpoint updates fail if the subscription also contains the Sophos Anti-Virus for vShield package

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Incompatibility between vShield Driver and Anti-virus drivers can cause...

The presence of an Anti-Virus client on the guest virtual machine that is being managed by vShield and the Sophos Secure Virtual Machine can cause lock-ups, system crashes and slow performance.

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Microsoft Security Client - Error code: 0x80070002 at logon

At each logon you see a warning message (0x80070002) from Microsoft Security Essentials

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Product and Platform Retirements: all Sophos products

This article provides links to information on the retirement of all Sophos products, and provides a link to details of the new product subscriptions.

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Explanation of Sophos Endpoint Security and Control exceptions required for...

The information in this knowledgebase article should be used to justify the port exceptions and security features used by the RMS system when proving compliance to PCI regulations.

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Sophos Anti-Virus for vShield: Anti-Virus and HIPs policy - applicable settings

Sophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable settings

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Unified Threat Management 9.x Administration Guides

Links to the PDF administration guides - with major versions available in English, German, and Japanese.

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How to enable verbose logging for Malicious Traffic Detection

Instructions on how to enable verbose logging for Malicious Traffic Detection.

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Sophos System Protection - verbose logging

If requested by Support, verbose logging for Sophos System Protection can be enabled by following the instructions in this article.

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Dealing with a C2 detection

A C2 will require manual interaction on the endpoint in question. This article details what steps are required.

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Sophos Malicious Traffic Detection and Sophos System Protection components...

If either of the the MTD or SSP components are manually uninstalled a subsequent SAU update will not re-install these components.

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Malicious Traffic Detection exclusions are not applied to a remote executable.

MTD exclusions do not appear to be applied to remote applications

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Unable to get portmap interface

SNTP service logs show a warning on start-up: ' Unable to get portmap interface'

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