How to access the Self Service Portal (SSP) for Sophos Mobile Control
How to access the Self Service Portal (SSP)
View ArticleSophos Mobile Control: iOS bootstrap package cannot be deployed to a mobile...
Sophos Mobile Control (SMC): iOS bootstrap package cannot be deployed to a mobile device
View ArticleLifecycle for Sophos Mobile products and apps
This article lists the lifecycle for all Sophos Mobile products and applications including dates for maintenance and support stop
View ArticleManually installed endpoints do not appear in the Sophos Enterprise Console
After manually installing Sophos Endpoint security and control, the endpoints do not appear in the Enterprise Console.
View ArticleSophos Cloud Server Automatic Exclusions
The following article lists the Anti-Virus exclusions automatically set by Sophos Cloud Server when configured in the policy.
View ArticleSophos Cloud activation code error messages
A list of error codes returned by Sophos Cloud when applying an activation code.
View ArticleManually creating an AutoUpdate account
Use the information in this article to create a Sophos AutoUpdate account when the installer cannot automatically create one, or when you would like to define an alternative account.
View ArticleSophos Anti-Virus for Unix updates fail if the package shares a subscription...
All Unix endpoint updates fail if the subscription also contains the Sophos Anti-Virus for vShield package
View ArticleIncompatibility between vShield Driver and Anti-virus drivers can cause...
The presence of an Anti-Virus client on the guest virtual machine that is being managed by vShield and the Sophos Secure Virtual Machine can cause lock-ups, system crashes and slow performance.
View ArticleMicrosoft Security Client - Error code: 0x80070002 at logon
At each logon you see a warning message (0x80070002) from Microsoft Security Essentials
View ArticleProduct and Platform Retirements: all Sophos products
This article provides links to information on the retirement of all Sophos products, and provides a link to details of the new product subscriptions.
View ArticleExplanation of Sophos Endpoint Security and Control exceptions required for...
The information in this knowledgebase article should be used to justify the port exceptions and security features used by the RMS system when proving compliance to PCI regulations.
View ArticleSophos Anti-Virus for vShield: Anti-Virus and HIPs policy - applicable settings
Sophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable settings
View ArticleUnified Threat Management 9.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleHow to enable verbose logging for Malicious Traffic Detection
Instructions on how to enable verbose logging for Malicious Traffic Detection.
View ArticleSophos System Protection - verbose logging
If requested by Support, verbose logging for Sophos System Protection can be enabled by following the instructions in this article.
View ArticleDealing with a C2 detection
A C2 will require manual interaction on the endpoint in question. This article details what steps are required.
View ArticleSophos Malicious Traffic Detection and Sophos System Protection components...
If either of the the MTD or SSP components are manually uninstalled a subsequent SAU update will not re-install these components.
View ArticleMalicious Traffic Detection exclusions are not applied to a remote executable.
MTD exclusions do not appear to be applied to remote applications
View ArticleUnable to get portmap interface
SNTP service logs show a warning on start-up: ' Unable to get portmap interface'
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