Error: Server error: 500 when attempting to delete a device
Deleting a device throws the error message: Error: Server error: 500
View ArticleSafeGuard LAN Crypt Administration: Signature certificates for Security Officers
What is the purpose of a signature certificate for a security officer?
View ArticleWhere is my activation email for Sophos Cloud?
Steps to help you find the Sophos Cloud activation email
View ArticleSophos Diagnose appears to hang and does not complete
Sophos Diagnose may have trouble acquiring the Group Policy applied to the computer if it is disconnected from the Domain, there is a modified config file for Sophos Diagnose that skips this task.
View ArticleSafeGuard Enterprise: How to apply a Hotfix/Patch dll to the global assembly...
Fixes/Patches are often provided as dlls that must be exchanged in the GAC (Global Assembly Cache) of the computer that runs the corresponding SafeGuard Enterprise (SGN) component. This article...
View ArticleSafeGuard products: How to gather hardware information for the POA settings...
The tool SGNHWinfo.exe can be used to gather hardware specific information for the POA settings generator.
View ArticleSafeGuard Enterprise Server: Section locked at a parent level on IIS 7.x and...
SafeGuard Enterprise Server One or more errors are displayed: 'Section locked at a parent level on IIS 7.x' and 'HTTP Error 500.19'
View ArticleSafeGuard LAN Crypt Client: How to configure the UI to use a different...
This article describes how to configure the user interface to use a different language to the regional language settings.
View ArticleSafeGuard Enterprise: How to enable tracing functionality
To enable the tracing functionality a registry key must be edited.
View ArticleHow to configure Sophos Mobile Control to use the Simple Certificate...
This article describes how to configure Sophos Mobile Control to use SCEP and the needed prerequisites.
View ArticleSafeGuard Enterprise: Considerations when installing with other applications
Are there any known incompatibilities between SafeGuard Enterprise and other applications?
View ArticleHow to avoid problems with the Sophos IPSec client after an update to Windows 8
This article provides information that you should read before you start the update from Windows 7 to Windows 8 using the Sophos IPSec Client. This will help avoid problems with the client following the...
View ArticleHow to disable Tamper Protection when managed from Sophos Cloud
Disable tamper protection so local configuration changes can be made, or the software can be successfully uninstalled.
View ArticleSophos Web Intelligence Update service is not present on Windows 8 and...
This article explains why the Sophos Web Intelligence Update service is not installed on Windows 8+ systems
View ArticleWhich characters are supported by the Sophos Anti-Virus for VMware vShield...
A list of characters that can be used for passwords during the installation of Sophos Anti-Virus for VMWare vShield.
View ArticleSophos Cloud Server Protection Frequently Asked Questions (FAQ)
Server Protection is designed specifically with servers in mind, the following FAQ answers a number of key questions relating to Server Protection.
View ArticlePureMessage for Microsoft Exchange: troubleshooting spam rules download problems
A general troubleshooting guide for when PureMessage Spam rules fail to update
View ArticleSophos Malicious Traffic Detection Frequently Asked Questions (FAQ)
This article details information on what the Sophos Malicious Traffic Detection is with a number of frequently asked questions and answers.
View ArticleDevice Control exemptions do not work for certain devices across multiple...
Some devices do not produce the same device ID on each endpoint, so an exemption will not work across every endpoint
View ArticleHow to uninstall Sophos Cloud from a Windows or Mac computer
The video attached to this article shows how to uninstall Sophos Cloud from a Windows or Mac computer. It also describes how to disable Tamper Protection, if this is necessary.
View Article