Unexpected BOPs and HIPs alerts after installing the G-Buster banking...
BOPS and HIPS alerts are reported on endpoints that have the G-Buster plugin installed
View ArticleHow to change your default warehouse, working directory and default update...
This article describes how to change the defaults that are set up using the Download Security Software wizard. We recommend doing this before running the wizard, but the instructions for doing it after...
View ArticleSystem.xml - description of fields you can change
This article describes the fields that can be changed in system.xml to change the default SUM locations.
View ArticleWaiting for Sophos Update Manager to register
This article explains what to do if your Management Console displays a message such as "Sophos Update Manager has not yet registered with the system. Do you want to continue waiting for it?".
View Article80040404 'Threat detection data update failed.' displayed against an update...
This is a high-level error and may appear for many reasons.
View ArticleAn overview of MTP/PTP support in Device Control, available in Sophos...
This article provides an overview of the forthcoming Device Control update that will support Media Transfer Protocol (MTP) and Picture Transfer Protocol (PTP) devices on Windows.
View ArticleInstallation of SafeGuard Encryption Client stops with Error 5009
Installation of Sophos SafeGuard Encryption Client stops with Error 5009 although no dynamic or GPT disk is present.
View ArticleRetirement of Windows Endpoint v 10.0.x
This article details the retirement of Windows Endpoint v 10.0.x along with any manual actions that may be required.
View ArticleSafeGuard Full Disk Encryption: Recovery options per encryption method
SafeGuard Full Disk Encryption: Recovery options per encryption method
View ArticleSafeGuard Enterprise: Recovery scenarios
Available recovery scenarios for SafeGuard Enterprise
View ArticleSophos Cloud activation code error messages
A list of error codes returned by Sophos Cloud when applying an activation code.
View ArticleSafeGuard POA not displayed on the external monitor when notebook is docked
SafeGuard POA not displayed on the external monitor when notebook is docked
View ArticleMigrating to Sophos Cloud from Enterprise Console or Sophos Control Center
The following article provides high level guidance on migrating to Sophos Cloud.
View ArticleConnection to websites that only use TLS for HTTPS encryption will fail when...
Connection to websites that only use TLS for HTTPS encryption will fail when using HTTPS Scanning and display the error "Remote server not responding"
View ArticleHow to configure Reverse Authentication
This article provides the necessary steps on configuring Reverse Authentication for the UTM WAF.
View ArticleCreating a Sophos iView license file with MyUTM
How to use your Sophos iView activation key to get an iView licence file from MyUTM.
View ArticleHow to: Migrating Sophos Disk Encryption 5.61 Clients to SafeGuard Enterprise...
Migration from Sophos Disk Encryption to SafeGuard Enterprise allows to migrate Sophos Disk Encryption 5.61 Clients to a SafeGuard Enterprise environment. Upgrading the client version to SafeGuard...
View ArticleHow to compress (zip up) a file to reduce its file size
Though it is possible to compress a file using the built in Windows tool a much smaller file size can be produced if you use the 7-zip utility.
View ArticleHow to: Run the Sophos Diagnostic Utility (SDU) on a remote computer
With the aid of the task scheduler you can run the SDU tool from the server to collect logs on a client
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