Sophos Enterprise Console upgrade fails - The MSI terminated unexpectedly.
Following the installation of Microsoft Security Update KB2918614 the Sophos Enterprise Console will fail to upgrade
View ArticleCreating a 'Full' Sophos Cloud Windows installer to minimize initial...
For computers with limited bandwidth or where many computer share the same bandwidth it may be desirable to reduce the amount of data transferred from the Internet to the site or computer.
View ArticleError: a020000c Unknown error 0x8007007b decomposing [PATH]
There is a problem with the junction points in the Sysvol directory.
View ArticleSophos Anti-Virus for Linux: Performance issues running Java application servers
Sophos Anti-Virus for Linux: Performance issues running Java application servers
View ArticleIs it possible to prevent users from deleting profiles on iOS devices?
Users can remove configuration profiles on their iOS devices, hence bypassing certain restirction. Is there a way to prevent this?
View ArticleSophos Anti-Virus for Linux/Unix: Phone-home data FAQs
As part of the version 9.7 release of Sophos Anti-Virus for Linux and Unix we are adding the capability for the product to ‘phone-home’ some product and platform details. This article describes the...
View ArticleHow do I capture the steps to reproduce an issue for Technical Support?
Microsoft have included a tool called Problem Steps Recorder (psr.exe), this tool captures a series of screenshots and the actions a user performs into a set of steps, this can be very useful in...
View ArticleHow to set a new obfuscated SophosSAUhostname (Sophos AutoUpdate...
This article explains the steps necessary to update the obfuscated password of AutoUpdate (saved in the registry) when the password has been changed.
View ArticleSafeGuard Client 6.10: Installation and Upgrade
how to install or upgrade to SafeGuard 6.10
View ArticleIt is not possible to decrypt files located on a share via SafeGuard LAN...
It is not possible to decrypt files located on a share via SafeGuard LAN Crypt client using SMB2
View ArticleSafeGuard Enterprise: How to create a time-limited trace file of manageable size
If an issue occurs only sporadically but a trace file is needed, producing an effective trace can be difficult because the trace-file can grow very quickly after activation. This article describes how...
View ArticleSafeGuard Enterprise: How to enable tracing functionality
To enable the tracing functionality a registry key must be edited.
View ArticleHow to resolve 'Potentially unwanted application detected' alerts in Sophos...
This article explains what to do next if there are alerts in the SophosCloud dashboard or you receive emails regarding 'Potentially unwanted application detected'.
View ArticleHow to deploy the Sophos Cloud software
This article details how to deploy the Sophos Cloud installer.
View ArticleSophos Anti-Virus for Linux v9: Fanotify Overview
Overview of Fanotify support for On-Access scanning in SAV9
View ArticleSafeGuard Enterprise: Recovery scenarios
Available recovery scenarios for SafeGuard Enterprise
View ArticleError -36 Invalid credentials for synchronization displayed when registering...
This article describes an issue registering Android devices where the registration process fails with the error "-36 invalid credentials for synchronization". The registration is done directly on the...
View ArticlePerformance issue when opening an Excel file (xls) in an encrypted DFS folder
Performance issue when opening an Excel file (xls) in an encrypted DFS folder
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