Sophos Update Manager (SUM) - release dates for forthcoming versions
This article lists the proposed release version numbers of SUM for the coming six month period.
View ArticleAutoUpdate and On-Access scanning not running with Sophos Anti-Virus for Mac...
A race condition in Sophos Anti-Virus for Mac version 9.1.6 can result in AutoUpdate and the On-Access scanner being left in a disabled state after an update occurs.
View ArticleInformation on Sophos Mac software running on Mac OS X 10.9.5 and 10.10
This article provides information on how Apple’s forecast changes affected our programs running on Mac OS X 10.9.5 and higher.
View Article'Database exception during fill of table:SEC_OFFICER_ROLES. Additional...
The "Cannot generate SSPI context" error is generated when SSPI uses Kerberos authentication to delegate over TCP/IP and Kerberos authentication cannot complete the necessary operations to successfully...
View ArticleInstallations of Sophos Anti-Virus for Mac fail to run on Mac OS X 10.9.5
Sophos Anti-Virus for Mac fails to install on Mac OS X 10.9.5 stating that the identity of the developer cannot be confirmed
View ArticleERROR: Could not find a source for updated packages [0x00000071]
When deploying Endpoint Security and Control to your endpoint computers, you see one of these errors.
View ArticleSbeConsole.exe - Unable to Locate Component
This application has failed start because EMTrace.dll was not found. Re-installing the application may fix this problem.
View ArticleIIS 7.5 HTTP Error 500.19 in combination with WSUS and compression schema module
You receive an IIS Error 500.19 when performing the invoke test on a SafeGuard Enterprise Server machine.
View ArticleRemoving Sophos Anti-Virus for Mac OS X
This article describes how to remove Sophos Anti-Virus for Mac.
View ArticleHow to re-use an email address in another Sophos Cloud account
When attempting to add a new Sophos Cloud Administrator you get the message Email address x is already in use.
View ArticleMethods for automating the deploying of Sophos Cloud software to Windows...
How to deploy Sophos Cloud endpoint software to Windows computers using common deployment methods.
View ArticleAutomatically created users and Cloud licences
The number of licenced users as shown under 'Account'>'Administration' is based on the number of users under the Computers report.
View Article'Failed to protect computer or server' event being reported against one or...
Following protecting a device, you see the message 'Failed to protect computer or server'.
View ArticleSophos Cloud installer return codes
This article lists a number of return codes as returned by SophosInstall.exe.
View ArticleHow to validate the authenticity of a Sophos Mac installer
At times it may be useful to check that an installer is actually signed and from which Developer it has come from.
View ArticleUnderstanding and troubleshooting policy compliance of Sophos Cloud managed...
This article describes the process by which managed clients obtain commands from Sophos Cloud.
View ArticleSophosInstall.exe command line switches
The switches that can be passed to SophosInstall.exe to help with automating the installation.
View ArticleAutomated Alert: ERROR condition detected - Available connections
The appliance has used all the connections that are available for processing web traffic. Users attempting to access the web through the appliance may experience latency or be prevented from accessing...
View ArticleHow to get additional items added to Content Control lists
This article gives an overview of content control, Content Control Lists (CCLs), and how to create and update lists of controlled content
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