Management Communications System - HTTP status 502
Examining the Windows Application event log or Sophos Management Communication System (MCS) client log you see an error message regarding MCS and Return code 502
View ArticleCreating SafeGuard Enterprise Recovery WinPEs based on WinPE x64
As of SafeGuard Enterprise 6.00.0, SetupWinPE.exe (v1.0.9, found in the SafeGuard Client Program folder) and AddSGN2WinPE2.cmd (v1.2.1, found in the SafeGuard Client Program folder) can be used to...
View ArticleError SGM400: Kernel load failure when booting a SafeGuard Device Encryption...
When booting a SafeGuard Device Encryption Client, the following error is displayed and will prevent the machine from booting: SGM400: Kernel load failure. The Knowledge Base Article explains how to...
View ArticleHow to disable Tamper Protection when managed from the Sophos Cloud
Disable tamper protection so local configuration changes can be made, or the software can be successfully uninstalled.
View ArticleHow to uninstall Sophos Cloud for Mac from the command line
How to uninstall the Sophos Cloud endpoint software to a Mac on the command line
View ArticleRetirement of Sophos Update Manager (SUM) v1.5.1
This article details the retirement of Sophos Update Manager (SUM) v1.5.1 and the changes introduced in v1.5.3 triggering this early retirement.
View ArticleUnable to configure Sophos Cloud AD Sync Utility when accessing the computer...
Unable to configure AD Sync Utility via RDP
View ArticleAutomatic deployment via Active Directory synchronization fails for one or...
An Active Directory synchronization from Sophos Enterprise Console deploys Sophos Endpoint Security and Control to some endpoint computers but not all.
View ArticleEnd of life for Sophos Anti-Virus fixed version packages
This article lists the dates for end of support/retirement of fixed packages.
View ArticleNew installation or upgrade of Sophos Client Firewall fails, 'Failed to...
The registry permissions may be incorrect set or the total number of network filter drivers has been exceeded.
View ArticleHow to create a Virtual Webserver
This article provides the necessary steps to create a virtual webserver.
View ArticleUnable to install Management Server - Failed to create scheduled tasks
When running the SEC install, the installation fails when running the custom action to create the scheduled tasks for Sophos Patch
View ArticleHow to check which version of Sophos Anti-Virus for Windows you are running
How to check which version of Sophos Anti-Virus for Windows you are running.
View ArticleSummary of port configurations in Sophos applications
This article is in the form of a table that lists ports used by Sophos applications.
View ArticleThe most popular knowledgebase articles read by customers in Japan
This article provides links to the knowledgebase articles that are most widely read by our customers in Japan.
View ArticleSystem Requirements for Enterprise Console
System Requirements for Enterprise Console: Available in Endpoint Protection
View ArticleMicrosoft Security Update KB2918614 affecting installations/upgrades
Since the release of Microsoft Security Update KB2918614 there have been reports of MSI installation/upgrades failing
View ArticleSafeGuard LAN Crypt Client - Administrator certificate on the client side
SafeGuard LAN Crypt Client - Administrator certificate on the client side
View ArticleSafeGuard LAN Crypt Client - What is the best way to copy encrypted CDs?
There are two methods of copying encrypted files on CDs.
View ArticleHow to submit spam, and false-positive spam samples to SophosLabs
This article describes how to submit a spam sample or a false positive to SophosLabs.
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