"Your device isn't compatible with this version" shown when trying to install...
This article describes an issue where the SMC app cannot be installed on some devices
View ArticleError when performing Challenge/Response: Cannot obtain computer key
A SafeGuard Device Encryption Client requires a Challenge/Response to unlock the Power-On Authentication. At the end of the Challenge/Response process, an error message is displayed: "Cannot obtain...
View ArticleInformation on malware known as Poweliks
Poweliks is the name of a malicious program that hides itself in the Windows registry.
View ArticleCalendar of release dates for forthcoming versions of Sophos Anti-Virus
This article lists the proposed release version numbers of Sophos Anti-Virus for the coming six month period.
View ArticleMicrosoft Security Client - Error code: 0x80070002 at logon
At each logon you see a warning message (0x80070002) from Microsoft Security Essentials
View ArticleSophos Cloud AD Sync Utility retrieves 0 users and 0 Groups from Active...
When running the Sophos Cloud AD Sync Utility against an AD infrastructure with more than one domain it fails to import any users or groups
View ArticleInformation on installing Sophos products alongside a competitor's software
Sophos may demonstrate unexpected behavior when used in conjunction with other software designed to operate in a similar capacity.
View ArticleUnblocking a token / smart card using the SafeGuard Management Center results...
The article explains how to unblock and re-initialize a user token / smart card that was blocked due to a number of failed authentication attempts.
View ArticleSophos Cloud AD Sync Utility - User ID conflict detected
You receive one or more emails from Sophos Cloud detailing a 'User ID conflict detected'
View ArticleActive Directory Sync Utility logging locations
The log locations of the Active Directory Sync Utility
View ArticleAdding memory to an SGN client stops it from operating correctly or even...
After adding memory problems are encountered either booting up or with the functioning of the machine at the POA level, typically when 4Gb RAM is reached.
View ArticleSafeGuard Management Center / Policy Editor does not start after upgrade from...
SGN MC / PE just flashes when trying to start after upgrading to version 6.10.0
View ArticleHow to analyze verbose logging for troubleshooting 'Differs from policy' errors
This article picks up from and explains how to perform log analysis for a differs from policy issue. If you have not already read article 113069.
View ArticleSophos Update Manager (SUM) 1.5.2, Remote Management System (RMS) Version 4.0...
This article provides information on the following upcoming releases: Enterprise Console 5.2.2, Sophos Update Manager (SUM) 1.5.2 and RMS 4.0.
View ArticleHow to Uninstall Sophos Network Access Control From the Network
Step-by-step overview to remove Sophos NAC
View ArticleThe package label for 'Oldest' shows as being retired in your Sophos Update...
The 'Oldest' subscription packages are being removed in order to bring all existing SUM subscriptions (created before June 2013) in line with our new product subscription policy.
View ArticleBasic DOS commands
This article describes some of the more common DOS commands that you can use in the Windows command line.
View ArticleRemoving malicious files with SAV32CLI
On Windows computers Sophos Anti-Virus may be unable to delete files because they are held open by the operating system. To delete these files, you might need to use the command line scanner SAV32CLI.
View Article