Warning 25010 or Error 25010 when trying to uninstall or update the Sophos...
These errors indicate that another process (small background program) is running on the computer that is locking the AutoUpdate cache folder and therefore preventing exclusive access to all files.
View ArticleSophos Cloud data storage
The following articles describes the type of data stored by Sophos Cloud
View ArticleEnterprise Console: configuring message relay computers
A message relay computer relays messages (virus reports, etc.) from workstations running Sophos Anti-Virus to your management server.
View ArticleEnterprise Console: when installing Sophos Anti-Virus error 00000048 or error...
When deploying Sophos Anti-Virus to a client computer, Enterprise Console may display the error: 00000048 - the registry could not be accessed. Or you may see error 3004.
View ArticleUser Machine Assignment fails ("SGN user state" stays on "pending") for user...
User Machine Assignment fails for users from a trusted domain, in case that the trusted domain is not imported into the SafeGuard Database. This does no longer occur with SafeGuard Enterprise 6.10. The...
View ArticleAstaro Security Gateway 8.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleUnified Threat Management 9.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleAstaro Security Gateway 7.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleRetirement calendar for Sophos endpoint products, management consoles, and...
Retirement calendar for Sophos Endpoint products and PureMessage
View ArticleSophos licenses and which components are included with each
This article lists the available Sophos licenses and which components are included with each.
View ArticleSophos Small Business Solutions: how to uninstall Sophos security software
This article describes how to remove Sophos security software from Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 and Mac OS X computers.
View ArticleTroubleshooting Sophos Anti-Virus Endpoint issues managed by Sophos UTM
How to troubleshoot the most common problems with the managed installation of Sophos Endpoint Security and Control using Sophos UTM 9.
View ArticleSophos UTM - Web Application Firewall failing with 'AH01179: balancer...
A description of how to identify the problem including a workaround.
View ArticleSophos UTM - How to manually disable specific Intrusion Prevention rules (IPS)
This article describes how to disable targeted IPS rules on the UTM
View ArticleUpgrade to Sophos Anti-Virus for Mac, version 9
Information on upgrading to Sophos Anti-Virus for Mac, version 9
View ArticleEnterprise Console installer has detected different versions of the...
A computer running Enterprise Console 5.1 is expected to have components of the same version. This article describes a scenario where this is not the case, and provides you with steps to recover the...
View ArticleSophos SafeGuard Release Notes Landing Page
Sophos SafeGuard - Links to product Release Notes
View ArticleIncompatible hardware configuration detected. Please see knowledgebase...
During the installation of the Sophos Disk Encryption client, the setup checks for hardware compatibility. If an incompatible hardware configuration has been found, the setup will be aborted.
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