Possible upgrade paths for Sophos Enterprise Console
Details on possible upgrade paths to the latest version of Sophos Enterprise Console
View ArticleSophos Update Manager (SUM) 1.5.2, Remote Management System (RMS) Version 4.0...
This article provides information on the following upcoming releases: Enterprise Console 5.2.2, Sophos Update Manager (SUM) 1.5.2 and RMS 4.0.
View ArticleSafeGuard POA is unable to load - troubleshooting guide
SafeGuard POA is unable to load. You need to perform further actions to get the computer running.
View ArticleSophos UTM - Problems viewing some websites when accessed through an IPsec...
Troubleshooting websites not loading through a site-to-site IPsec tunnel
View ArticleMicrosoft related error codes
This article lists some of the more common error codes and messages, related to Microsoft components and issues, that may be encountered when installing, updating or running Sophos AutoUpdate on...
View ArticleLoading product catalog... message displayed indefinately
"Loading product catalog" messages displayed indefinitely when attempting to 'upgrade' your licence or make an online purchase.
View ArticleUsing ConfigCID.exe to implement XML configuration file changes
The command line utility ConfigCID.exe enables you to modify the catalogue files in a Sophos Central Installation Directory (CID) so that computers will update themselves with new XML configuration file.
View ArticleRunning ConfigCID returns "The CID provided is not managed from this server."
ConfigCID returns "The cid provided is not managed from this server."
View ArticleSophos Enterprise Console briefly shows 'Up to date' status as 'Unknown'...
All endpoints show an 'Unknown' Up to date status for a period after performing an update. This issue only occurs once.
View ArticleSophos Diagnostic Utility (SDU): Using the utility and sending files to...
This article describes how to run the Sophos Diagnostic Utility (SDU) and send the results to Sophos Technical Support.
View ArticleHow To: Generate logging in the SafeGuard Management Centre
Enables logging of administration tasks in the SGN Database or Eventvwr
View ArticleDifferences of the ruleset used for the WAF from version Sophos UTM 9.1 to 9.2
This article provides the differences of the ruleset used for the Web Application Firewall from version Sophos UTM 9.1 to 9.2.
View ArticleInterface arrangement behavior when importing a backup
This article covers the topic of the interface arrangement when importing a backup of e.g. a UTM 220 into a UTM 625
View ArticleSophos AutoUpdate -- Error 1303.The installer has insufficient privileges to...
Following an upgrade to version 10.0.12 or 10.3.7 the installation of Sophos AutoUpdate fails
View ArticleRead only exemptions on MTP/PTP devices still allow full access to the device.
Within Sophos Enterprise Console, in the Device Control Event Viewer, the 'Exempt Device' options allows the 'Access level' to be set to 'Read Only'. However when this 'Read Only' option is selected,...
View ArticleSystem Requirements, all Sophos products
System Requirements: Landing page for all products
View ArticleEnterprise Console Error: Server is in single user mode. Only one...
When attempting to open the Console an error is generated. Login failed for user 'DOMAIN\Administrator'. Reason: Server is in single user mode. Only one administrator can connect at this time.-----...
View Article'Unable to log in as the specified user' error when opening Enterprise Console
'Unable to log in as the specified user' error when opening Enterprise Console 4.5 or above
View ArticleInformation on configuring an authoritative Sophos Update Manager
When to explicitly configure an authoritative SUM and how to confirm which SUM is currently authoritative.
View ArticleWhen authorizing a website using the 'Websites' list the page only partially...
Authorizing some websites may require multiple domains to be allowed due to content being served from multiple domains.
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