Sophos knowledgebase articles

This article contains an explanation of the route_precedence command and how to control route precedence when the route destination is present in a non-WAN zone

These errors indicate that another process (small background program) is running on the computer that is locking the AutoUpdate cache folder and therefore preventing exclusive access to all files.

This article details how to deploy the Sophos Central installer.

This article describes information on how to deploy Sophos Central endpoint software to Windows computers using common automated software deployment methods.

This article provides a high level overview on how to use Microsoft Intune to deploy the Sophos Central Windows endpoint software.

The ability to create Forensic Snapshots means that EDR enabled customers can request endpoints to generate a snapshot on demand so that you can perform a detailed analysis on an endpoints activity. To analyse the snapshot you'll need to convert it into a usable format using a tool that Sophos provides.

Unable to login to SCFM. Error 404 page displayed after logging in.

This article describes how to uninstall Sophos SafeGuard for Mac OS X.

This article lists the system requirements for the Sophos Anti-Virus for Mac

How to check the status of a FileVault2 Mac client.

This KBA describes the major news and changes in each CDE for Mac version.

This article lists the supported platforms and the system requirements for Endpoint Antivirus for Sophos Central.

This knowledge base article provides the steps necessary to activate a new purchased Sophos Central activation code.

We only recommend you unlock the local user interface for the updating details for testing purposes.

Comparison chart of savscan and scheduled scan

When deploying Sophos Anti-Virus to a client computer, Enterprise Console may display the error: 00000048 - the registry could not be accessed. Or you may see error 3004.

When activating BitLocker encryption and defining Require startup authentication in the Encryption policy encryption does not start on tablet devices.

Configuring smartcard login at OS level (clients without Power On Authentication only)

This article recommends that you download the latest SafeGuard 8 package from Sophos.com and use the updated SafeGuard 8 backend installation packages (version 8.00.0.280) to avoid a potential recovery issue.

This article provides links to Release notes and a range of knowledge-base articles relating to this product.

Sophos Firewall: Route_precedence command not working as expected in relation to IPSEC VPN traffic

Sophos Endpoint Security and Control: Warning 25010 or Error 25010 during Sophos uninstall or update

Sophos Central: Endpoint protection deployment methods

Sophos Central Windows Endpoint: How to automate the software deployment to computers

Sophos Central Windows Endpoint: Deploying using Microsoft Intune

Sophos Intercept X Advanced with EDR: Help with Forensic Snapshots

Advisory: Sophos Central Firewall Manager (SCFM): Error 404 or timeout page found when logging into SCFM

How to uninstall SafeGuard Disk Encryption for Mac

Sophos Anti-Virus for Mac: System requirements

Using command line tools to check the FileVault2 status on the Mac client

Sophos Central Device Encryption for Mac - What's new?

System requirements for Endpoint Antivirus for Sophos Central

Sophos Central: How to activate Sophos Central activation code

Sophos Endpoint Security and Control: How to edit the updating configuration of a managed endpoint

Sophos Anti-Virus for Linux and Unix: Comparison chart of savscan and scheduled scan

Enterprise Console: when installing Sophos Anti-Virus error 00000048 or error 3004 is displayed

Sophos Central Device Encryption: Encryption does not start on tablet (slate) devices

Configuring smartcard login at OS level (clients without Power On Authentication only)

SafeGuard Enterprise 8: Important Backend Upgrade to version 8.00.0.280

SafeGuard Enterprise 8.0 release notes: New in Service Release 8.0.2