Sophos knowledgebase articles

Obtaining the MCS tokens from the Sophos Cloud endpoints installers.

Identify and remove malware from a single Windows endpoint.

Steps on how to add additional servers in the SafeGuard Enterprise Management Center

This article provides links to the Configuration Guide for Remote Access via SSL and VPN on the Sophos Firewall.

How to create, restore and save a UTM configuration without webadmin access

This article details information relating to the release of Sophos Anti-Virus 10.3.7.

You are no longer able to read knowledge base articles on sophos.com, nor can you connect to the Sophos Community and user forums when using a computer that is running Windows XP.

This issue only applies to MacBook Air 6, 1 and 6, 2 (released June 2013). After installing Sophos Disk Encryption for Mac, version 6.x and creating the first admin user, at the next reboot the POA freezes. Keyboard entries are no longer accepted.

This article provides information for Sophos customers and how our products are impacted and steps required to fix the vulnerability.

Sophos Firewall (SF) is shipped with a finite number of physical interfaces/ports. The number of interfaces available depends on the specific model of the device. Administrators have to configure these interfaces accordingly.

FAQ for Sophos Central Admin

When a user is tagged with a #-sign, the user account was unable to verify itself against an Active Directory Domain Controller. Most likely because the user logged in using cached credentials while the domain controller was unavailable. The username in the SafeGuard Database will be update once the user account could be confirmed with Active Directory and the SafeGuard Client synchronized with the SafeGuard Server. There is no impact for the end user while the account was not yet confirmed

This article helps you locate the Sophos Central activation email prior to raising a case with Sophos Support.

This article provides an index of the Sophos Technical Support videos which provide information on a number of frequently performed tasks.

Sophos Management Service failing to start for Enterprise Console 4.5 and later

An unknown error is displayed when attempting to enter a proxy into the SVM installer on Windows 10 if the address is incorrectly formatted

To be able to uninstall Sophos Mobile Security, you have to deactivate the device administrator capability of Sophos Mobile Security.

This article provides instructions on how to configure the internal wireless card in Sophos UTM SG-W series devices using a wireless network that is bridged to the internal LAN.

SafeGuard LAN Crypt Administration: How Configure the Windows Firewall to Allow SQL Server Access

Introduction of new feature to automatically send a sample file to Sophos from SAV Linux if this has been deemed suspicious by the scan but whose identity could not be confirmed.

How to determine the MCS_SERVER and MCS_REGISTRATION_TOKEN from the Sophos Cloud installer

Overview of the Sophos Virus Removal Tool (SVRT)

How to add additional servers in the SafeGuard Enterprise Management Center

Remote Access via SSL and VPN - Configuration Guide for Sophos Firewall.

Handling UTM configuration backups via command line

Sophos Endpoint Security and Control version 10.3.7

Sophos knowledge base articles and Community not accessible when using a computer that is running Windows XP

MacBook Air (June 2013 release only) freezes following the installation of Sophos Disk Encryption for Mac, version 6.x

Critical vulnerability found in OpenSSL affecting Sophos products

How to Configure an Interface in Sophos Firewall

Sophos Central Admin Frequently Asked Questions (FAQ)

Certain user objects in the auto registered container are listed with a #-sign in front of their logon name

Where is my activation email for Sophos Central?

Sophos Technical Support Videos: Index

"Management server connection failed. Could not connect to the Management Server." and "Could not start the Sophos Management Service...". Error 0x80004005: Unspecified error

Unknown Error 11001 Displayed When Entering a Proxy into the Sophos Central managed Sophos Security Virtual Machine Installer on Windows 10

How to uninstall Sophos Mobile Security for Android

How to configure the UTM SG-W series internal wireless card with Bridge-to-LAN

SafeGuard LAN Crypt Administration: How Configure the Windows Firewall to Allow SQL Server Access

Sophos Anti-Virus for Linux 9.12.0 (Cloud 9.12.1). Introduction of Automatic Sample Submission