Sophos knowledgebase articles

After installation of the SafeGuard client with MSIEXEC on Windows Vista or Windows 7, there's still only the Windows Credential Provider available for logon.

How to test the communication between the SafeGuard Enterprise server and the database.

SafeGuard Device Encryption / SafeGuard Easy 6 use the hardware based encryption technology built into the latest i5 and i7 processors from Intel™.

How to create and handle policies in SafeGuard Enterprise

This article describes how to request an app reassessment if you wish to increase your app reputation on iTunes App Store and/or Google Play Store.

This article explains how to create an Active Directory group policy to prevent administrators from stopping the Sophos Anti-Virus service.

Updating fails on endpoints running Sophos Endpoint Security and Control when updating using HTTP from Linux servers.

This article provides best practice recommendations for customers experiencing issues with Microsoft Office documents attached to emails, that when opened by a user are automatically running macros which download malware.

A brief description of what Sophos Live Protection is and the tasks that it performs.

This error is logged during scanning of the Exchange Information Store by PureMessage version 4.

How to improve the performance of a computer running SafeGuard Enterprise Data Exchange / File Encryption

Retirement calendar for Sophos Endpoint products and PureMessage

This article describes what to do when your Active Directory Sync status shows ADSyncErrorEvent, as it is unable to synchronize and receives a null value response.

Download all of the components of the Sophos Central Web Gateway agent before installing the agent.

This article describes what you should do when you receive intermittent error codes when using Sophos Central Partner or the Sophos Central Admin dashboard.

This article provides a list of general FAQs about Sophos Clean.

This article describes the new features in PureMessage for Microsoft Exchange version 3.1.4.

This article describes the new features in PureMessage for Microsoft Exchange version 4.0.3.

This document provides links to articles that describe how to remove/uninstall a range of Sophos products from your system.

This article lists the dates for end of support and retirement of fixed packages for Advanced licenses.

No SafeGuard Credential Provider available for logon after installation of the client on Windows Windows 7 or Windows 8.x

Testing the communication between the SafeGuard Enterprise server and the database

SafeGuard: Hardware acceleration using AES-NI

SafeGuard Enterprise Policy Best Practice

How to request an app reassessment to increase your app reputation

How to prevent administrative accounts from stopping Sophos services

Updating fails on endpoints running Sophos Endpoint Security and Control when updating using HTTP from Linux servers.

Best practice recommendations for customers seeing Troj/DocDl detections

Sophos Live Protection: Overview

PureMessage store scanning has encountered an application error (details: 'Unknown error')

SafeGuard Enterprise: How to improve the performance on a client when using Data Exchange / File Encryption

Retirement calendar for Sophos endpoint products, management consoles, and PureMessage

Sophos Central: Active Directory Sync fails with a null value

Installing the Web Gateway agent offline

Intermittent 400, 401, 402, 403, and 500 errors when using Sophos Central Partner and Sophos Central Admin dashboard

Sophos Clean General FAQs

PureMessage for Microsoft Exchange version 3.1.4 - What's New

PureMessage for Microsoft Exchange version 4.0.3 - What's New

How to uninstall your Sophos product

End of life for Sophos Antivirus fixed version packages