Sophos knowledgebase articles

Detailed instructions, with screenshots, for removing malware from a Mac OS X computer

If a SafeGuard Data Exchange encryption policy configured for the DVD drive, the file size in directory enumerations will be corrected because of the encryption policy. Windows Media player is negatively affected from corrected file sizes retrieved during the directory enumeration. To resolve the issue, an Ignored Application policy needs to be applied to the client.

Sophos Disk Encryption tools and documentation links

Changing the default Credential Provider icon is currently not possible

This article provides links to information on the upgrade process to SafeGuard Enterprise version 6.0 / 6.00.1

Customers that receive Sophos Disk Encryption System Policies (from Support or the Knowledge Database) for troubleshooting purposes on the Encryption Client need to sign these policies with the Company Certificate from the respective backend before the policy can be imported to the Client.

The 'User is allowed to create a local key' policy object is grayed out and cannot be configured

Sophos now provides monthly updates to the SGN client installer DB file of hardware details. This article contains links to the download site.

One of the partitions Key Storage Areas is defective and the system performed a failover to the second Key Storage Area. It's recommended to create a backup of the data perform re-installation of the SafeGuard Client.

Organizational Units with a " ' " in the name cannot be deleted using the SafeGuard API.

A message relay computer relays messages (virus reports, etc.) from workstations running Sophos Anti-Virus to your management server.

System requirements for Antivirus protection for Mac

When large files are being scanned the DLP 'Patience Window' may appear.

This article describes how to fix Sophos AutoUpdate after files that are needed for it to function were deleted due to the false positive.

Running Sophos UTM 9 installable extensions on Windows 8

Running Sophos UTM 9 installable extensions on Windows Server 2012

The following message is seen in the Windows Event log: Sophos Message Router Service terminated unexpectedly. It has done this n time(s).

An Active Directory synchronization from Sophos Enterprise Console deploys Sophos Endpoint Security and Control to some endpoint computers but not all.

System Requirements for Antivirus protection for SharePoint: Available in Endpoint Protection

This article describes how to configure Site Path Routing in the UTM Web Application Firewall (WAF).

Removing malware from a computer running Mac OS X

A SafeGuard Enterprise Data Exchange protected machine is unable to display video content from a DVD through Windows Media Player

Where are the Sophos Disk Encryption Tools located?

Is it possible to exchange the SafeGuard Enterprise Credential Provider default icon?

How to upgrade to SafeGuard Enterprise 6.0 / 6.00.1

How to sign a Sophos Disk Encryption System Policy with the Company Certificate of the Sophos Endpoint Security and Control version 10.1 environment.

The 'User is allowed to create a local key' policy object is grayed out and cannot be configured

SafeGuard Enterprise Client: Latest POA settings database file

SafeGuard Base Encryption Viewer reports error 3610 / 3611 when trying to access a drive

Deleting an Organizational Unit via the SafeGuard API fails with System.Data.SqlClient.SqlException (0x80131904)

Enterprise Console: configuring message relay computers

System requirements for Antivirus protection for Mac

What is the Sophos Data Loss Prevention 'Patience Window'?

Fixing Sophos AutoUpdate after required files were deleted or moved by Sophos Anti-Virus due to a false positive

Running Sophos UTM 9 installable extensions on Windows 8

Running Sophos UTM 9 installable extensions on Windows Server 2012

Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031

Automatic deployment via Active Directory synchronization fails for one or more computers

System Requirements for Antivirus protection for SharePoint

UTM Web Application Firewall - configuring Site Path Routing