Sophos knowledgebase articles

How to encrypt a file within the SGPortable using an existing key when the dialog does not offer any keys via "Set Encryption Key...".

This error occurs when there is a SATA Raid Controller installed, the POA fails to load successfully. Depending on manufacturers implementation in the BIOS, you may need to change the default settings to a "compatibility" or "combined" mode manually in the BIOS or trying the Shift+F6 hotkey to switch from ATA to Int13 support.

SafeGuard Enterprise overlay icons (key symbols) are not shown in Windows Explorer.

As of 5.60 SafeGuard Enterprise offers a task scheduler to automate tasks such as Active Directory synchronization

When trying to perform the Invoke test of the SafeGuard Server via the SGNSRV web site, you receive the IIS error 500.21

SafeGuard Enterprise only allows one user session, so when a remote user logs on to the system, the remote connection attempt will fail unless the currently running session is shut down.

Sophos SafeGuard - Links to product Release Notes

Installation of Sophos SafeGuard Encryption Client stops with Error 5009 although no dynamic or GPT disk is present.

Uninstall SGN CP Client with spec.exe (emergency uninstallation). Spec.exe is no longer available as of 5.50.8 > Article shows alternative way to uninstall.

During the installation of the SafeGuard Enterprise client the following message is displayed, 'Error 5002: Some pending file operations were detected. Please restart this machine in any case before you start the installation again!'

To change of the logon password for SafeGuard Management Center or Policy Editor you have to use the SafeGuard Certificate Manager.

Impact on performance of an encrypted and non-encrypted machine

Sophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable settings

How to troubleshoot issues that may be caused by the endpoint products. This could be anything from a conflict with another application to performance issues seen on a client machine.

This article details how and why the version numbers for Sophos Anti-Virus version 4 are changing.

Detailed description of the installation and upgrade + special cases like FIPS compliant installation or Configuration Protection module

An outdated proxy configuration can hinder a SafeGuard Enterprise Client to correctly communicate to the SafeGuard Enterprise Server. The article explains how to check the current proxy configuration and how to establish a direct access connection.

The Sophos Cloud Mac client only supports Mac OS X 10.7 and later. Running the 'Sophos Installer' on earlier versions fails to launch.

These notes describe how to zip up a sample package with 7-Zip. Other 'zipping' products can be used in a similar manner.

In general moving a SGN Client from one Domain to another is possible. However, it requires an analysis of the system and the present structure.

SafeGuard Enterprise Data Exchange: Unable to encrypt a file in SGPortable using an existing key

SafeGuard Enterprise: the POA fails to load with error message 'SGM409: Fatal Error'.

SafeGuard overlay icons are not displayed in Windows Explorer

SafeGuard Enterprise: How to configure the task scheduler for automatic Active Directory synchronization

Error 500.21 when browsing the SGNSRV web site

Following installation of SafeGuard Enterprise, you cannot log in as an additional user via Remote desktop

Sophos SafeGuard Release Notes Landing Page

Installation of SafeGuard Encryption Client stops with Error 5009

How to uninstall SafeGuard Enterprise Configuration Protection in case that the Client is completely removed

SafeGuard Enterprise client: Error message 5002 during the installation

How to change the logon password for the SafeGuard Management Center or Policy Editor

SafeGuard Enterprise and system performance

Sophos Anti-Virus for Linux / Unix: Anti-Virus and HIPs policy - applicable settings

Basic troubleshooting for Sophos Endpoint Security and Control

Sophos Anti-Virus for Linux 4.x: changes to version numbering system

SafeGuard Client 6.00.1: Installation and Upgrade

SafeGuard Enterprise Client is unable to communicate with the server due to an outdated WinHTTP proxy configuration

Sophos Cloud Mac installer fails to launch on OS X 10.6 and earlier

Making a password protected Zip file

Is it possible to move a SafeGuard Enterprise Client from one Domain to another?