Sophos AutoUpdate -- Error 1303.The installer has insufficient privileges to...
Following an upgrade to version 10.0.12 or 10.3.7 the installation of Sophos AutoUpdate fails
View ArticleUnable to configure Sophos Cloud AD Sync Utility when accessing the computer...
Unable to configure AD Sync Utility via RDP
View ArticleThere was a problem while establishing a connection to the server. Windows...
There was a problem while establishing a connection to the server. Details: LogonUser ('Sophos[computerName]', '.', ...) failed A Windows API call returned error 1329
View ArticleCurrent versions of Sophos products
This article lists the current versions of Sophos products.
View ArticleRetirement calendar for Sophos endpoint products, management consoles, and...
Retirement calendar for Sophos Endpoint products and PureMessage
View ArticleExplanation of Sophos Endpoint Security and Control exceptions required for...
The information in this knowledgebase article should be used to justify the port exceptions and security features used by the RMS system when proving compliance to PCI regulations.
View ArticleHow to submit spam, and false-positive spam samples to SophosLabs
This article describes how to submit a spam sample or a false positive to SophosLabs.
View ArticleHow to see what files are being scanned by the on-access scanner on OS X
This ability is made possible using bash and dtrace commands.
View Article0000006d 'Restart needed for updates to take effect'
One or more endpoints are displaying an alert requesting a reboot. Error 0000006d.
View ArticleHow to increase the swap to 4GB (UTM)
Increase the swap of your UTM from the default 1GB to 4GB to prevent it from crashing because it runs out of swap memory.
View ArticleUser accounts required by Sophos Enterprise Console
Where they are used, what rights they require and best practice for the accounts
View ArticleFirewall exceptions for Sophos Remote Management System TCP ports - including...
The exact configuration firewalls on the client, message relay, and Sophos management service need in order to communicate correctly
View ArticleShortcut to the Sophos Network Communication Report is removed
The shortcut to the Sophos Network Communication Report is removed following an upgrade to RMS version 4 on a computer also running Sophos Update Manager (SUM).
View ArticleHow to circumvent the Pre-Installation checks on Sophos Mobile Control
How to circumvent the Pre-Installation checks?
View ArticleDealing with Spear Phishing Campaigns
Spear phishing is the use of spoof emails to persuade people within a company to reveal their usernames and passwords. Forward all campaigns to: spearphish@labs.sophos.com
View ArticleSophos Update Manager (SUM) 1.5.2 and Remote Management System (RMS) Version 4.0
This article provides information on the upcoming Sophos Update Manager (SUM) 1.5.2 release which delivers RMS 4.0 to computers running SUM.
View ArticleInstalling Sophos Mobile Control 4.0 using the license.sql file
This article describes how to install Sophos Mobile Control using the license.sql if you do not have an activation key.
View ArticleUpdating an evaluation of Sophos Mobile Control 4.0 with a license.sql file
This article describes how to apply an updated license which is delivered as a "license.sql" file to an evaluation installation of Sophos Mobile Control 4.0
View ArticleHow to update the license of a Sophos Mobile Control 3.6 server with the new...
With the release of Sophos Mobile Control 4.0, the licensing method was changed. When creating or renewing a license, only the new license key is delivered. This article describes how you can update...
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