WiFi profile is not applied on Samsung devices with Android 4.4.2
This article describes an issue with Sophos Mobile Control, where WiFi profiles are not being applied correctly on Samsung SAFE capable devices. After applying the profile, the device keeps asking for...
View ArticleHow to change the synchronization value for iOS and Android devices
This article describes how to change the synchronization value for iOS and Android devices.
View ArticleConfiguring the Sophos Mobile Control service to run under a local user.
By default, the Sophos Mobile Control service (SMCSVC) runs under the Local System user. With the service release 2.0.3 of Sophos Mobile Control, you can run the SMC service with a local user.
View ArticleSophos Mobile Control: Provisioning Android tablets and iPads via email
Android and Apple iOS devices can be initially provisioned by email instead of SMS. This provisioning method can be used for devices which do not support SMS, for example iPads and Android tablets -...
View ArticleiOS devices in Sophos Mobile Control stop syncing and you cannot send...
All iOS devices in Sophos Mobile Control stop syncing, and you cannot send commands to them via the Sophos Mobile Control console.
View ArticleProcess Monitor (or other similar tool) reports a lot of "access denied"...
Process Monitor (or other similar tool) reports a lot of "access denied" results for Sophos-related
View ArticleHow to use Apple Volume Purchase Program together with Sophos Mobile Control 3.6
This article explains the necessary steps to use the Apple VPP together with Sophos Mobile Control 3.6.
View ArticleHow to publish the Android client package without using Google Play Store
By default the method used to deploy the Android client is to link to the Google Play Store. This article describes how to deploy the client from your own server.
View ArticleAdvisory: SafeGuard Configuration Protection - a tool to avoid potential...
This article describes the necessity of adapting the upgrade/uninstall process for systems running SGN CP 6.0/6.00.1 and SAV (all versions).
View ArticleCannot log on to POA with SafeGuard Enterprise even though the password you...
A particular user cannot pass POA authentication even though the password they have entered is correct, you can verify the password when you do a challenge response and choose to show password.
View ArticleA promoted MSO/SO cannot log in to the Management Centre with their new password
Promoted Master Security Officer (MSO)/ Security Officer (SO) user has changed their password in AD and is now unable to log in to the Management Center with their new password. It only authenticates...
View ArticleHow to manage locally generated SafeGuard encryption keys (delete, change...
SafeGuard Enterprise Users are not allowed to change a passphrase for a local key or remove a key from their keyring. Security Officers can unassign local keys from the SafeGuard Enterprise user, using...
View ArticleInstallation of SafeGuard Enterprise Power-on Authentication fails on...
Due to missing exclusive access to the harddisk on startup, the SafeGuard Base Encryption setup process cannot initialize the kernel installation. This issue is fixed with the release of SafeGuard...
View ArticleSophos Cloud Active Directory page does not fully load due to ad blocking...
Resource of the Active Directory page are blocked by ad blocking browser plugins
View ArticleCompatibility with Microsoft Enhanced Mitigation Experience Toolkit (EMET) v4.x
Microsoft Enhanced Mitigation Experience Toolkit (EMET) v4.x monitoring can generate Buffer Overflow detections when monitored processes are launched
View ArticleUTM100/110 Basic Guard - Overview
This article provides an overview of UTM100/110 Basic Guard
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