Windows Embedded platforms - support available
If you are running Windows XPEmbedded (Windows XPe) or Windows Embedded Standard, Sophos offers technical support on the basis described in this article.
View ArticleSophosAutoupdate continuously crashes in Sophos Anti-Virus for Mac version 9.0.7
Customers find that their endpoints are out of date, and that SophosAutoupdate is continuously crashing.
View ArticleInstallation of Sophos Endpoint fails with return code 133
A Sophos Cloud or UTM managed endpoint installation fails to remove the Sophos RMS AdapterStorage folder.
View ArticleHeartbleed: Recommended steps for UTM
Caused by the Heartbleed bug there are some things you should consider. Some modules of the UTM are affected by this bug in OpenSSL.
View ArticleAn overview of MTP/PTP support in Device Control, available in Sophos...
This article provides an overview of the forthcoming Device Control update that will support Media Transfer Protocol (MTP) and Picture Transfer Protocol (PTP) devices on Windows.
View ArticleSafeGuard Enterprise: You cannot boot from external media after POA
When you attempt to boot from external media after POA, the computer either boots from the local hard drive instead or displays an error.
View ArticleSafeGuard Enterprise Device Encryption - Minimum requirements to allow...
The article describes the minimum requirements to allow SafeGuard to continue booting from external medium after POA
View ArticleSafeGuard Enterprise client: How to boot-up from external media after POA
SafeGuard Enterprise client: How to perform a boot from external media after POA
View ArticleHow to customize the Login Page for UTM HotSpots
This article provides the configuration steps required to create a customized login page for Hotspots created on the UTM.
View ArticleEndpoint Security and Control: Support for virtualization platforms
Endpoint Security and Control: Technical support for virtualization platforms
View ArticleRegulatory compliance of Sophos SG appliances, UTM appliances, RED...
Regulatory compliance of Sophos SG appliances, UTM appliances, RED appliances, and Access Points.
View ArticleHow to Configure Active Directory (AD) Single SignOn (SSO) in Transparent...
This article outlines the configuration steps and requirements for using Active Directory (AD) and Single SingOn (SSO) in Transparent Mode on Sophos UTM
View ArticleOracle Process Manufacturing application fails to connect following...
The Oracle Developer Forms Runtime fails to connect and displays a Waning:Applet Window
View ArticleWaiting for Sophos Update Manager to register
This article explains what to do if your Management Console displays a message such as "Sophos Update Manager has not yet registered with the system. Do you want to continue waiting for it?".
View ArticleConsole 5.x: Prerequisite checks performed by the Sophos Enterprise Console...
During installation the 'System Property Checks' screen returns one or more warnings and/ or errors
View ArticleSafeGuard Enterprise: User is asked to provide their 'old password' during...
If a user forgets their AD password or they change their password on a non-SafeGuard protected computer, their SafeGuard certificate password and AD password become out-of-sync. When logging into...
View ArticleRetirement calendar for Sophos endpoint products, management consoles, and...
Retirement calendar for Sophos Endpoint products and PureMessage
View ArticleMonitoring the SafeGuard Enterprise Server status using Microsoft Windows...
The SafeGuard Enterprise Server Invoke test can be executed remotely using Windows PowerShell script to monitor the server status. The Knowledge Base Article provides a sample script.
View ArticleHow to configure Sophos AutoUpdate settings on a standalone (single) computer
You can configure the update settings locally if the computer is not managed centrally.
View ArticleSupported web browsers for Sophos Cloud
In order to access the Sophos Cloud Management you must be running one of the following browsers list in this article.
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