'Checksum error' and 'Decode operation failed when decoding payload' when...
SUM may correct itself on the next update. However you can flush the Warehouse folder and force an update if there are a lot of problems.
View ArticleSafeGuard Enterprise Device Encryption: USB Token/Smartcard Reader or...
SafeGuard Enterprise Device Encryption: USB Token/Smartcard Reader or Fingerprint Reader not working on certain Lenovo models
View ArticleHow to get an Android client Log
This article describes the needed steps to retrieve the SMC client log on Android
View ArticleHow to access the Self Service Portal (SSP) for Sophos Mobile Control
How to access the Self Service Portal (SSP)
View ArticleIs it possible to install Sophos Mobile Control without a valid license file?
This article explains if it is possible to install Sophos Mobile Control without a valid license file.
View ArticleHow to deploy Sophos Cloud for Mac from the command line
How to deploy Sophos Cloud endpoint software to a Mac on the command line
View ArticleUsing the Terminal to install or remove Sophos Anti-Virus for Mac OS X
Sophos Anti-Virus for Mac OS X can be installed or removed from your Mac OS X computer via the Terminal.
View ArticleHow to uninstall Sophos Cloud for Mac from the command line
How to uninstall the Sophos Cloud endpoint software to a Mac on the command line
View ArticleAdvisory: Critical vulnerability found in OpenSSL affecting Sophos products
This article provides information for Sophos customers and how our products are impacted and steps required to fix the vulnerability.
View ArticleHeartbleed: Recommended steps for UTM
Caused by the Heartbleed bug there are some things you should consider. Some modules of the UTM are affected by this bug in OpenSSL.
View ArticleCollecting samples blocked by on-access scanning
This method can be used for collecting samples of files otherwise blocked by on-access scanning, for example 'Mal/' files. You can then submit the file to SophosLabs for further analysis.
View ArticleHow a managed endpoint client locates the management server
Information on how the client addresses the server for Remote Management System (RMS) communication
View ArticleUSB 3.0 support at POA level in SafeGuard Enterprise or SafeGuard Easy
The FreeBSD used at POA level in SafeGuard Enterprise and SafeGuard Easy currently does not support USB 3.0 controllers that do not provide USB 2.0 / USB 1.x backward compatibility. If the USB 3.0...
View ArticleSophos Mobile Control: How to enable TCP port 1433 on a Microsoft SQL Express...
This article describes how to enable TCP port 1433 on the SQL server. This is required in order to successfully install Sophos Mobile Control (SMC).
View ArticleHow to configure Sophos Mobile Control to allow the users manage their...
This article describes how to configure Sophos Mobile Control to allow the users manage their devices via the Self Service Portal but prevent them from adding devices themselves.
View ArticleSophos Mobile control - APNS push fails, error code="-44"
Customer is unable to send messages via SMC to any devices. APNS push fails with error code '-44'
View ArticleIs Sophos Mobile Control affected by the recently identified OpenSSL leak in...
Is Sophos Mobile Control affected by the recently identified OpenSSL leak in versions 1.0.1 to 1.0.1f (cve-2014-160)?
View ArticleIs SafeGuard Enterprise affected by the recently identified OpenSSL leak in...
Is SafeGuard Enterprise affected by the recently identified OpenSSL leak in versions from 1.0.1 to 1.0.1f (cve-2014-160)?
View ArticleSophos Endpoint Protection: retirement calendar for supported platforms and...
Product and Platform Retirements: Endpoint Security and Control - retirement dates for supported platforms and operating systems
View ArticleWhat to do in case the UTM reports a ATP detection
This article provides an overview about the procedure of what to do in case the UTM reports a ATP detection.
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