Configuring your FTP Client to connect to Sophos' FTP
Configuring your FTP Client to connect to Sophos' FTP
View ArticleManaging your software subscriptions in Enterprise Console
This article explains how to manage your software subscriptions and provides best practice advice.
View ArticleCurrent versions of Sophos products
This article lists the current versions of Sophos products.
View ArticleAn endpoint computer shows as disconnected in the console when it is switched on
The computer may not have sent a message in the last 24 hours
View ArticleGoogle Chrome and Google Chrome Frame Application Control incompatibility.
Google Chrome Frame is blocked when Google Chrome is blocked within Application Control
View ArticleUTM: How to increase transparent (browser based) authentication timeout
If the browser prompted for authentication every few minutes then how to increase the authentication timeout. Authentication Timeout sets the timeout until users are forced to re-authenticate in...
View ArticleMicrosoft license implications of using Enterprise Console
Using Sophos enterprise solutions should not affect the number of Client Access Licenses (CALs) that you will need for Windows 2003/2008/2012 server. You must always check the terms of your Microsoft...
View Article80070002 The installation could not be started: The system cannot find the...
The scheduled task (on the endpoint computer) cannot locate the Setup.exe file. The path used to the share is incorrect.
View ArticleSophos Web Appliance: Search term alerts do not work for HTTPS Google search
Sophos Web Appliance: Search term alerts do not work for HTTPS Google search
View ArticleHow to submit spam messages to Sophos with the Outlook Add-in
Instructions for downloading and using the Outlook Add-in, incuding links to supporting documentation.
View ArticleHow to tell which Sophos license type you have from the central console
This article explains how to locate your license (name) from the main console (management server).
View ArticleSophos licenses and what components are included with each
This article lists the available Sophos licenses and what components are included with each.
View Article401 errors following the deletion of a computer in Sophos Cloud
401 errors shown in the MCS client log following the deletion of a computer.
View ArticleAdvisory: New version of Sophos Update Manager releasing November 2013
A new version of SUM is being released in November 2013 and all older versions of SUM will be retired in January 2014.
View ArticleDeployment errors are displayed in the console when protecting endpoint...
When you run the Protect computers wizard an error(s) is returned to the console. E.g., 0000002e, 80070035, 000000f6, 0000002f and 0000000a
View ArticleError 3005 when trying to uninstall Sophos Anti-Virus
You are not a member of the SophosAdministrator Group
View ArticleFrequently asked questions about the 'Per app VPN' feature introduced with...
This article provides answers to some frequently asked questions regarding the per app VPN feature introduced with Sophos Mobile Control 3.6.
View ArticleEnterprise Console cannot protect clients if the webserver accepts anonymous...
If the primary server update location is a webserver and you have not entered a username and a password (i.e. the webserver is accepting anonymous requests), you cannot use Enterprise Console (SEC) to...
View ArticleFollowing a Microsoft update to Windows 8.1, network applications (like Cisco...
After installing KB2887595 from Windows Update (Marked as Important) on a Windows 8.1 endpoint with Sophos Client Firewall 3.0, internet browsers will fail to connect the to internet. In addition,...
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