ERROR SUL-Log [E59264] Cannot locate server for [path to .dat]
Sophos AutoUpdate is prevented from downloading a file by a gateway device
View ArticleError message 'Could not verify the signature of the license file' when...
License.xml cannot be added to Management Center or Policy Editor when xml formatting got corrupted, "Could not verify the signature of the license file"
View ArticleHow to move the PureMessage for Microsoft Exchange databases to a different...
This article describes how to move the four PureMessage databases to a different SQL server. You may need to do this if for example the SQL server is running out of disk space or if its version is no...
View ArticleHow to configure Reverse Authentication
This article provides the necessary steps on configuring Reverse Authentication for the UTM WAF.
View ArticleHow to deploy the Sophos Cloud software
This article details how to deploy the Sophos Cloud installer.
View ArticleDeleting an Organizational Unit via the SafeGuard API fails with...
Organizational Units with a "'" in the name cannot be deleted using the SafeGuard API.
View ArticleAnti-Virus and HIPS settings: guide to scheduled scan settings
This article describes each of the setting available in the scheduled scan settings and why you would, or wouldn't want to enable them. It also lists the default settings.
View ArticleContinuous popup stating that the current recovery key is not valid
Continuous popup appears stating that the current recovery key is not valid after saving the recovery key to iCloud
View Article0x80070005 error when selecting On-access scan options within the Sophos for...
You see this error when attempting to configure On-access scan settings within the Sophos for Microsoft SharePoint administration console.
View ArticleHow to create a pre-configured standalone installer containing updating and...
How to create a pre-configured standalone installer containing the credentials for Primary and Secondary update locations as well as On-Access scanning options
View ArticleSophos UTM Lifecycle Policy
This article provides an overview about the Sophos UTM Lifecycle Policy.
View ArticleFileVault2: Failed to activate encryption
Failed to enable FileVault2 via SGN, error 'Failed to activate encryption' message is displayed
View ArticleAnalyzing client-server communication issues in SafeGuard Enterprise
This article provides a link to a troubleshooting document which can help you to analyze communication issues between client and cerver
View ArticleSafeGuard Device Encryption POA fails to load on DELL Latitude 3*50, E5*50,...
After installation of SafeGuard Device Encryption Client, the POA fails to load. Depending on the currently configured SATA Operation mode in the BIOS, a different error message will be shown. A hotfix...
View ArticleSophos Mobile Control 5.0 - Additional information about the Update Check
This article provides additional information about the update check performed during when updating to Sophos Mobile Control 5.0
View ArticleSophos Mobile Control 5.0 - What's New
This article summarizes all new features and changes introduced in Sophos Mobile Control 5.0.
View ArticleSophos Mobile Control 5.0 - Decommissioned features
This article lists all features which are not part of Sophos Mobile Control 5.0 anymore
View ArticleHow to update to Sophos Mobile Control 5.0
This article describes how to update your existing Sophos Mobile Control server to version 5.0
View Article