How to enable verbose logging for Malicious Traffic Detection
Instructions on how to enable verbose logging for Malicious Traffic Detection.
View ArticleApplication Control list out of date
The list of applications in your policy is not matched by the latest released list downloaded by SUM.
View ArticleEnd of life for Sophos Anti-Virus fixed version packages
This article lists the dates for end of support/retirement of fixed packages.
View ArticleInformation on malware known as Ransomware
Ransomware is malicious software that denies you access to your files until you pay a ransom.
View ArticleSophos Cloud installer return codes
This article lists a number of return codes as returned by SophosInstall.exe.
View Article'Installation is almost Complete' warning at the end of Sophos Cloud installer
The Sophos Endpoint Bootstrap log needs to be checked for a more specific error.
View ArticleHow to retrieve the encryption key name of a renamed SafeGuard Device...
When a SafeGuard Device Encryption Client will be renamed, the encryption key that is used to encrypt the volumes is not renamed but keeps the original name, derived from the machine name, determined...
View ArticleCalendar of release dates for forthcoming versions of Sophos Anti-Virus
This article lists the proposed release version numbers of Sophos Anti-Virus for the coming six month period.
View ArticleManaging Sophos services using Active Directory GPO
This article details how controlling Sophos services using GPO is unsupported
View ArticleSophos Cloud AD Sync Utility Frequently Asked Questions (FAQ)
FAQ for the Sophos Cloud AD Sync utility
View ArticlePolicy non-compliance: [Component] message displayed in the Sophos Cloud...
One or more computers appear in Sophos Cloud with a Policy non-compliance message
View ArticleFebruary 2015 release of Sophos Anti-Virus for Mac version 9.2.3 to the...
During the month of February 2015 Sophos will be releasing Sophos Anti-Virus for Mac version 9.2.3 to the Recommended subscription line replacing version 9.1.8.
View ArticleHow to submit spam messages to Sophos with the Outlook Add-in
Instructions for downloading and using the Outlook Add-in, incuding links to supporting documentation.
View ArticleConfiguration of the email account on Android device fails if a user has...
This article explains an issue where several Android devices of one user cannot receive emails. The email client states that the authentication is not possible. The EAS Proxy logs shows the error...
View ArticleSystem Requirements for Enterprise Console
System Requirements for Enterprise Console: Available in Endpoint Protection
View ArticleFull Web Control not working on endpoint or Sophos Web Intelligence service...
Endpoint is not able to perform Web Control filtering, download scanning, or block access to malicious websites.
View ArticleHow to upgrade to SafeGuard Enterprise 7.0
This article provides links to information on the upgrade process to SafeGuard Enterprise version 7.0
View ArticleSophos Malicious Traffic Detection Frequently Asked Questions (FAQ)
This article details information on what the Sophos Malicious Traffic Detection is with a number of frequently asked questions and answers.
View ArticleMessage "-505 Unknown Error" shown when installing Sophos Samsung Plugin on...
This article describes an issue where the installation of the Sophos Samsung Plugin fails with the message "-505 Unknown Error"
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