Virus detected, but not logged in statistics
With Sophos Anti-Virus for NetApp Storage Systems, when an infected file on the NetApp filer is accessed from an anti-virus server, the virus will be detected and, where appropriate, disinfected....
View ArticleGenerating or creating a profile fails with an error message in SafeGuard LAN...
Generating or creating a profile fails with an error message in SafeGuard LAN Crypt Administration
View ArticleTroubleshooting guide the SafeGuard LAN Crypt client, when not getting a...
Troubleshooting guide the SafeGuard LAN Crypt client, when not getting a green Key or in other words, the LAN Crypt profile could not be loaded.
View ArticleReplication of Public folders between two Exchange Servers not working with...
Replication of Public folders between two Exchange Servers does not work with PureMessage for Microsoft Exchange. The Public folder replication is failing at the message categoriser. This is a known...
View ArticleSafeGuard Enterprise: User is asked to provide their 'old password' during...
If a user forgets their AD password or they change their password on a non-SafeGuard protected computer, their SafeGuard certificate password and AD password become out-of-sync. When logging into...
View ArticleConfiguring remote commands with the managed version of Sophos Mobile...
This article explains why the functionality with the remote commands is not part of the managed version of Sophos Mobile Security.
View ArticleSafeGuard Enterprise - Setting up logging on SGN Servers with Management...
Quick guide on how to ensure that SGN Servers with Management Center installed will log to the SafeGuard Database.
View ArticlePureMessage for Microsoft Exchange prompts for a reboot during installation...
The PureMessage for Microsoft Exchange, version 3.X, installation runs briefly, then prompts for a reboot. Once the computer is rebooted nothing happens. When you re-run the installer this behaviour is...
View ArticleSophos for Microsoft SharePoint: error 'Exclusions could not be applied'
During installation or removal of Sophos for SharePoint, an error message is displayed 'Setup was unable to add [remove] exclusions folders to [from] Sophos Anti-Virus. Setup will now proceed but...
View Article"You are not authorized for the SSP" during login to the Self Service Portal...
This article gives possible reasons causing the message "You are not authorized for the SSP" during login to the Self Service Portal of Sophos Mobile Control
View Article"Cannot get current SMC license" displayed when starting the License Updater
This article describes an issue with Sophos Mobile Control 3.6 where the license could not be updated because of a conflict with the installed Java version
View ArticleYour Apple APNS certificate has expired. You cannot manage iOS devices until...
This article describes what to do if the Sophos Mobile Control web console shows the message "Your Apple APNS certificate has expired. You cannot manage iOS devices until you upload a valid...
View ArticleWhen deploying an app bought via Volume Purchase Program an error is shown...
This article describes an issue where the deployment of an application purchased via Apple's Volume Purchase Program is not possible because the application is not assigned to the user and the...
View ArticleSophos Mobile Control 3.6.1 patch - overview and application
This article provides information about the Sophos Mobile Control 3.6.1 patch
View ArticleMessage "Sophos Mobile Control has been decommissioned" when opening the...
This article explains a message which is shown when opening the Sophos Mobile Control app on an Android device.
View ArticleChanges to the Sophos Anti-Virus only and Server only licenses
This article details the additional steps that have to be made by customers having a 'Sophos Anti-Virus' license in order to stay protected.
View ArticleHow to access the Windows Control Panel
Windows Control Panel provides a location from which you can configure the functionality and appearance of your computer. This article describes how to access Windows Control Panel.
View ArticleSafeGuard Device Encryption - Tested hardware list
This knowledge base article provides an overview of hardware that has been tested with SafeGuard Device Encryption and/or BitLocker.
View ArticleAdobe Flash zero day exploits
Recently zero day vulnerabilities have been reported in Adobe Flash Player, which can affect Windows, Mac OS X and Linux operating systems.
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