Sophos Control Center: Unexpected error when clicking on 'Update now'
Error: Assertion failed FALSE "Unexpected updateResultInfo enumeration value encountered."
View ArticleEnterprise Console: error a04b0008
In Enterprise Console the following error code and error message are reported: a04b0008 The attempt to delete the infected file [filename] failed.
View ArticleLoading SAV Interface returned the error 0xa0040223 - SAV Interface must be...
An upgrade of Sophos Anti-Virus has prevented the service from starting. The SAVI.DLL file has not been replaced with the newest version so cannot use the new scanning engine. This is often caused by...
View ArticleInformation on Sophos Enterprise Console 5.2.1 R2
Information regarding Enterprise Console 5.2.1 R2 which includes changes and how to upgrade.
View ArticleErrors incorrectly shown against Update Managers in console
One or more update managers may show errors in the console despite updates working.
View ArticleShh/Updater-B: How to run the FixIssues.exe script using PsExec
This article describes how to use PsExec to deploy the FixUpdate script detailed in article 118323
View ArticleAdvisory: New version of Sophos Update Manager releasing November 2013
A new version of SUM is being released in November 2013 and all older versions of SUM will be retired in January 2014.
View ArticleAdvisory: Sophos Endpoint v10.2: Automatic upgrade to v10.3
You will receive an automatic update to Sophos Anti-Virus version 10.3 starting in October 2013 if you use 10.2.
View ArticleManaging your software subscriptions in Enterprise Console
This article explains how to manage your software subscriptions and provides best practice advice.
View ArticleProduct and Platform Retirements: Endpoint Security and Control - retirement...
Product and Platform Retirements: Endpoint Security and Control - retirement dates for supported platforms and operating systems
View ArticleHow To Update a License in Sophos Mobile Control
How To Update a License in Sophos Mobile Control (SMC)
View ArticleSophos Update Manager popup error mentioning Base64Decode returned false
This issue can occur when the Sophos database has been moved and/ or the private store for the updating credentials is not available
View ArticleAdvisory: Windows 8.1 and Windows Server 2012 R2 - support for Sophos products
This article provides details of Sophos support for Windows 8.1 and Windows Server 2012 R2
View ArticleConficker Removal Tool: How to install and run the tool
This article describes how to install and run the Sophos Conficker Removal Tool. It also lists the malware that this tool is designed to detect and remove.
View ArticleSophos AutoUpdate: significant files and registry entries
This article describes the significant files and registry keys in Sophos AutoUpdate.
View ArticleSophos Anti-Virus for Windows 2000+: log errors generated when you have...
Errors generated by RMS logs when you have multiple IPs on the same computer, including 'Caught CORBA user exception' and 'Attempt to get client interface from non-local caller'....
View ArticleProduct and Platform Retirements: all Sophos products
This article provides links to information on the retirement of all Sophos products, and provides a link to details of the new product subscriptions.
View ArticleSupport for Mac OS X Mavericks
This article details which versions Sophos supports running on OS X Mavericks (OS X 10.9) and the release dates.
View Article