How to connect the Sophos UTM to the Sophos SMC Server
How to connect the Sophos UTM to the Sophos SMC Server
View ArticleWorkaround: WAF is not working correctly because of Common Threats Filter
This article describes the workaround for the issue when WAF is not working correctly because of Common Threats Filter
View ArticleFollowing a Microsoft update to Windows 8 and 8.1, network applications (like...
After installing KB2887595, KB2911101 or KB2911106 from Windows Update on a Windows 8 or 8.1 endpoint with Sophos Client Firewall 3.0, internet browsers will fail to connect the to internet. In...
View ArticleTroubleshooting disconnected clients seen within the SEC Console
This article explains how to troubleshoot clients that show up as disconnected from within SEC Console (red 'x'). These steps focus on remote troubleshooting steps first with common actionable steps.
View ArticleLicence 'usage' number is greater than the number of 'Users with devices'
Unexpected licence count shown in Sophos Cloud due to un-linked devices
View ArticleThe Sophos Message Router and/or Sophos Agent service terminated unexpectedly...
Restart messages are shown in the Windows Event log for the Sophos Message Router and Sophos Agent services.
View ArticleUnified Threat Management 9.x Administration Guides
Links to the PDF administration guides - with major versions available in English, German, and Japanese.
View ArticleConfiguring an IPSec tunnel to send all traffic to a central UTM
This article describes how to configure a site-to-site IPSec 'full' tunnel in which all traffic sent from a remote site is routed over it.
View ArticleSophos billing pages in Sophos Cloud show warning messages
When online billing is unavailable the messages described in this article are shown.
View ArticleSophos Cloud AD Sync Utility retrieves 0 users and 0 Groups from Active...
When running the Sophos Cloud AD Sync Utility against an AD infrastructure with more than one domain it fails to import any users or groups
View ArticleSophos Cloud Mobile - Frequently Asked Questions
This article provides answers to some frequently asked questions about Sophos Mobile Control
View ArticleActive Directory Sync Utility re-prompts for the LDAP credentials
"The LDAP server is unavailable." message shown in the 'Sophos Cloud AD Sync' event log when trying to connect to AD
View ArticleAutomatically created users and Cloud licences
The number of licenced users as shown under 'Account'>'Administration' is based on the number of users under the Computers report.
View ArticleUnable to configure Sophos Cloud AD Sync Utility when accessing the computer...
Unable to configure AD Sync Utility via RDP
View ArticleComputer fails to register due to computer configuration or username
Sophos Cloud endpoint fails to register due to invalid XML in the computer status information.
View ArticleHow to deploy the Sophos Cloud software
This article details how to deploy the Sophos Cloud installer.
View ArticleMethods for automating the deploying of Sophos Cloud software to Windows...
How to deploy Sophos Cloud endpoint software to Windows computers using common deployment methods.
View ArticleHow to resolve 'Potentially unwanted application detected' alerts in Sophos...
This article explains what to do next if there are alerts in the SophosCloud dashboard or you receive emails regarding 'Potentially unwanted application detected'.
View ArticleSophos Cloud Activation Code Process
This knowledge base article provides the steps necessary to activate a new purchased Sophos Cloud activation code.
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