Sophos knowledgebase articles

This article provides a link to a spreadsheet detailing the system requirements, including platform and database requirements for Endpoint Security 9.5 and above.

Management Service fails due to a mismatch of the Sophos DB Admins SID values

When attempting to update, a standalone computer fails to download any of the packages from the parent server. You may see the error message 'Failed to contact server'.

SafeGuard Enterprise Configuration Protection's Anti-Hybrid Network Bridging is not working as expected. WLAN connections are not blocked if a LAN connection is established. This is a known problem that has been fixed with SafeGuard Enterprise 6. A hotfix for SafeGuard 5.60.1 can be provided upon request.

How to enable a user to decrypt a SafeGuard Enterprise Client

The SafeGuard Enterprise encryption software can be installed to protect data even if several operating systems are installed on separate volumes of the endpoint'shard disk (runtime system).

Necessary settings to allow a user to save the Key Backup files and to allow a Helpdesk officer to access them.

Installation fails with the error message "An error occurred during the installation of assembly "Microsoft.VC80.CRT, version ="8.0.50727.4053" "

When trying to upgrade/install a version of he Sophos Enterprise Console it fails and in the BootStrapper logs you see the following error: NetShareAdd failed with error: 997

In some cases it could be possible to get a conflict between the pre-install msi. This KBA should help to identicate and resolve this issue.

This article provides a list of the most popular SafeGuard 6 knowledgebase articles.

SafeGuard Easy 6.00.1 Release Notes

Volume (or partition) resizing operations on machines installed with a SafeGuard product using Volume Based Encryption technology is not supported.

The article renders out the necessary steps that need to be performed in case that a Sophos Disk Encryption user has forgotten his password and Local Self Help was not configured.

The article describes a process to be able to send encrypted attachments using Outlook in combination with SafeGuard File Share

After the SafeGuard Enterprise Client incl. Configuration Protection module from 6.0 to 6.00.1, the Sophos Anti-Virus / Firewall Client can no longer be started and the Sophos tray icon disappears. The article shows the root cause and actions to take

The article describes most common SafeGuard Local Cache corruption factors and how to prevent corruptions

When running an Active Directory synchronization you receive the message, 'The directory is being synchronized by another user'. This article describes how to reset the import flag of the AD synchronization.

Article explains how to disable the GINA chain repair mechanism of a SafeGuard Enterprise Client.

Apple Hardware such as MacBook Pro / Mac Pro / iMac do not provide BIOS support but only EFI support. The POA cannot be installed on those devices and therefore the installaiton aborts in a controlled way.

Supported Platforms for Sophos products

Management Service fails to start after SEC5.x upgrade

Sophos Anti-Virus for Windows 2000+: standalone computer fails to update

SafeGuard Configuration Protection: Anti-Hybrid Networking feature does not block WLAN connections if a LAN connection has been established.

How to enable a user to decrypt a SafeGuard Enterprise Client

Installing SafeGuard Enterprise Device Encryption on computers with multiple Windows operating systems.

How to allow a user to save the Key Backup files to a network share

SafeGuard Configuration Protection: Installation fails "An error occurred during the installation of assembly ..."

Could not share SumInstaller folder. Error: 997 - Overlapped I/O

Migration from SafeGuard Easy / SafeGuard Disk Encryption 5.x to Sophos Disk Encryption 5.61 fails with error 1306 / 1603

SafeGuard v 6.0 - Most popular knowledgebase articles

SafeGuard Easy 6.00.1: Release Notes

Resizing volumes (or partitions) on computers installed with a SafeGuard product that is using Volume Based Encryption technology.

Sophos Disk Encryption / SafeGuard Easy / SafeGuard Enterprise (standalone) user forgot his password (Local Self Help was not activated)

SafeGuard File Share - Excluding Outlook from Encryption (Encrypted Attachments)

During the upgrade of SafeGuard Enterprise Configuration Protection, the Sophos Client firewall reports to allow all data traffic

SafeGuard Enterprise: Local Cache corruption factors

SafeGuard Enterprise: When running an Active Directory synchronization you receive the message, 'The directory is being synchronized by another user'

How to disable the GINA chain repair mechanism of a SafeGuard Enterprise Client

Installation of SafeGuard Enterprise for Windows on Apple hardware aborts with error code 5017