Sophos knowledgebase articles

This article describes how to uninstall Sophos SafeGuard for Mac OS X.

This article lists a few assumptions why the communication to or from iOS devices might not work

SafeGuard Enterprise 6.10.0: Release Notes

When SGN 6.10 Sophos SafeGuard Disk Encryption for Mac activates FileVault 2 on OS X 10.10.1, the computer may no longer successfully boot and stop with a no-entry sign.

How to migrate Windows endpoints to use a new management server.

This article addresses some of the frequently asked questions regarding subscriptions and product versions.

This article describes software subscriptions as they apply to Enterprise Console for customers with licenses issued in June 2013 or later.

This article provides information on how to use Dropbox or Google drive cloud storage with SafeGuard Enterprise for Mac OS X

Customers that receive Sophos Disk Encryption System Policies (from Support or the Knowledge Database) for troubleshooting purposes on the Encryption Client need to sign these policies with the Company Certificate from the respective backend before the policy can be imported to the Client.

Detailed description of Sophos SafeGuard Configuration Protection Client uninstall scenarios.

Detailed description of the installation and upgrade + special cases like FIPS compliant installation or Configuration Protection module

The Knowlede Base Article contains a new Baseline Policy that unlocks unknown devices which are blocked from Configuration Protection although no policy was assigned.

With certain specific combinations of BIOS versions and graphics cards from various vendors, installing SafeGuard Device Encryption may lead to an inaccessible machine

Changes of the Media Passphrase for a given removable device are not updated on the device. The issue is only visible when using the SGPortable application to access encrypted files on machines without SafeGuard Enterprise Data Exchange. It will be resolved with the next release of SafeGuard Enterprise. Until available, the Knowledge Base Article provides a hotfix that can be installed on the SafeGuard Data Exchange Client to resolve the issue.

The document describes a procedure to prevent BCD errors from occuring on encrypted harddisks

During the upgrade or uninstall of a SafeGuard Enterprise client, the setup fails with error message 25300: "Error 25300 The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any case before you start the installation again!". The Article explains how to solve this issue.

The tool SGNHWinfo.exe can be used to gather hardware specific information for the POA settings generator.

If SafeGuard LAN Crypt 3.90 is installed in combination with SafeGuard Enterprise 6.00.x, a corruption of the SafeGuard LocalCache structure can occur when upgrading the SafeGuard Enterprise Client to 6.10.x.372. The LocalCache corruption can be prevented when the upgrade is performed using a Windows Installer Transform file for the SafeGuard Enterprise 6.10.0.372 Client, that is attached in this Knowledgebase article.

You can configure SafeGuard Enterprise to use a different Credential Provider than the Windows Credential Provider while keeping the SSO functionality to the users keyring.

Due to an incorrect launch condition, the installer does not detect a supported Operating System and aborts. The Knowledge Base Article contains a Windows Installer Transform file to correct the pre-check.

How to uninstall SafeGuard Disk Encryption for Mac

Troubleshooting issues with APNS (Apple Push Notification Service)

SafeGuard Enterprise 6.10.0: Release Notes

When SGN 6.10 Sophos SafeGuard Disk Encryption for Mac activates FileVault 2 on OS X 10.10.1, the computer may no longer successfully boot and stop with a no-entry sign.

How to redirect Windows endpoints to a new management server

Sophos subscriptions, packages, and product versions - FAQs

Software subscriptions in Enterprise Console with licenses issued in June 2013 or later

Setting up SafeGuard Enterprise to use Dropbox or Google drive with Mac OS X

How to sign a Sophos Disk Encryption System Policy with the Company Certificate of the Sophos Endpoint Security and Control version 10.1 environment.

Uninstalling Sophos SafeGuard Configuration Protection 6.x (version 3.4.4924.11462) on a Windows 32-bit client

SafeGuard Client 6.00.1: Installation and Upgrade

SafeGuard Configuration Protection: Devices blocked although no policy was applied yet

Sophos releases patch for possible black screens when using SafeGuard Device Encryption

Media Passphrase information on removable devices won't be updated when the passphrase will be changed

Windows Recovery Environment (WinRE) is unable to access the disk on SafeGuard Clients with Full Disk Encryption

SafeGuard Enterprise Client upgrade / uninstall: Error 25300 The Sophos SafeGuard Local Cache is corrupt

SafeGuard products: How to gather hardware information for the POA settings generator

Upgrading SafeGuard Enterprise to version 6.10.0.372 fails with error 25300 if SafeGuard LAN Crypt 3.90 is installed on the machine

SafeGuard Device Encryption: Credential provider wrapping templates

Installation / Upgrade of SafeGuard Policy Editor 6.10 on Windows Server 2008 fails with "SafeGuard® Local Policy Editor requires at least Windows 7 SP1 or Windows Server 2008"