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Channel: Sophos knowledgebase articles

Sophos Anti-Virus for Linux: System requirements

This article lists the system requirements of the Sophos Central managed and on-premises versions of Sophos Anti-Virus for Linux.

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Endpoint Security and Control: Previously supported platforms and operating...

Retirement is when all urgent software fixes, protection updates and support will end. The date shown is the last date for support.

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System Requirements for Sophos for Microsoft SharePoint

This article lists the system requirements for Sophos for Microsoft SharePoint, versions 2.0 and 3.0.

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Sophos Central Endpoint: Supported platforms and system requirements

This article lists the supported platforms and the system requirements for Endpoint Antivirus for Sophos Central.

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Sophos Anti-Virus for Mac: System requirements

This article lists the system requirements for the Sophos Anti-Virus for Mac

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Platforms supported by Sophos Server Security

This article lists the platforms that are supported by Sophos Server Security.

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Sophos Enterprise Console: System requirements

System Requirements for Enterprise Console: Available in Endpoint Protection

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Sophos Anti-Virus for Windows system requirements

This article lists the supported platforms for Sophos Anti-Virus protection for Windows on Sophos Endpoint Security and Control.

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Index of system requirements for all Sophos products

System Requirements: Landing page for all products

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Sophos XG Firewall: Access server is coredumping in some cases if CAA is used

In some cases when using CAA on Android / IOS / Windows Devices the access server might coredump. This isn't happening in all cases.

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Sophos Central Email: Smart Banners ​Frequently Asked Questions​ (FAQs)

This article answers the frequently asked questions on Smart Banners.

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Advisory: Sophos Central - Some reports of customers not able to delete...

We received some reports with some Customers not able to delete devices from the Devices List - Intermittent.

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Sophos Anti-Virus for Linux and UNIX: Changes to supported platforms

This article describes changes that Sophos plans to make to the platforms that are supported by the Sophos Anti-Virus for Linux and UNIX products.

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How to Migrate Sophos Phish Threat version 1 campaigns to version 2

Sophos Phish Threat now allows customers to migrate their Phish Threat version 1 campaigns to version 2.

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Sophos Central: Supported languages

This article provides the supported languages of the Sophos Central Managed Endpoint products and dashboards.

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Sophos Endpoint Defense: How to recover a tamper protected system

This article describes how to recover a tamper protected system if the tamper protection password was lost and the client cannot receive a new policy with a known password.

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PureMessage: Retirement calendar for supported platforms and operating systems

This article provides information on the retirement of platforms and operating systems that are supported by PureMessage.

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Sophos Firewall: How To Create a Source NAT rule for the Email Server(Legacy...

Network Address Translation (NAT) is the process of rewriting the source addresses of IP packets as they pass through a router or firewall.

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SAV for UNIX: AIX fails to update over UNC after upgrading to 9.14.0

Due to a defect, UNC updating may break if an IPv6 address is present. Only impacts version 9.14.0.

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Sophos XG & UTM Firewall: Hardware Compatibility

This article provides a statement regarding the supported hardware for XG and UTM Firewall software deployments.

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PureMessage for Microsoft Exchange: Troubleshooting spam rules download problems

A general troubleshooting guide for when PureMessage Spam rules fail to update.

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Sophos XG Firewall: How to DNAT to an internal server

This article explains how you can publish an internal server in the LAN or DMZ, over the Internet with a Sophos XG Firewall.

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Sophos Mobile 9.5 - What's New

This article provides an overview about the new features and changes introduced with Sophos Mobile 9.5.

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Sophos Anti-Virus for Mac: Removal tool

This article provides a standalone tool to remove the installation of Sophos Anti-Virus for Mac.

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Sophos Endpoint Security and Control: Retirement calendar for supported...

Retirement is when all urgent software fixes, protection updates and support will end. The date shown is the last date for support.

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Sophos product and platform retirements

This article lists the retirement calendar for all Sophos products, platforms, and OS.

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Known Issues List for Sophos Products

List of known issues reviewed and acknowledged by Sophos for Sophos XG Firewall, Intercept X, iView, UTM 9, Firewall Manager, Wireless, Central, Sophos for Virtual Environments, Central Device...

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MTR on Linux - does not support clone de-duplication with this release

Cloned de-duplication is not supported for Sophos MTR Managed Threat Response for Linux

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PureMessage for Microsoft Exchange: Error 0x80070005 The administration...

When a user attempts to log on to the PureMessage Administration console, the error 0x80070005 'The administration console is unable to connect to the local/remote server' is returned.

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Sophos Update Manager: How to configure SUM to update during a specific time...

This article explains how to change your SUM so that virus engine version and SUM versions are only checked for/updated in a specific window of time during the day while leaving threat detection data...

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Sophos XG Firewall: Latest Hotfix versions for SFOS

This article covers the latest hotfix versions for the different SFOS versions.

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Sophos XG Firewall: How to configure High Availability

High Availability (HA) is a clustering technology which is used to maintain uninterrupted service in the event of power, hardware or software failure. Sophos Firewall devices can be configured in...

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Sophos XG Firewall: How to automate the pattern update in Air Gap environment

This article describes how to automate the process of pattern update when multiple XG Firewalls are deployed in an air-gapped / physically isolated environment.

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Sophos XG Firewall: How to block video streaming and files

This article describes the steps on how to block video streaming using a web policy.

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Sophos XG Firewall: Where to check how much of the Quarantine Area is being...

The percentage of the Quarantine Area filled (by quarantined spam and virus infected messages) is found in Protect > Email > SMTP Quarantine under Total Utilization (Malware + Spam).

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Regulatory compliance documents of Sophos SG/XG appliances, UTM appliances,...

This article provides the regulatory compliance documents of Sophos SG/XG appliances, UTM appliances, RED appliances, and Access Points.

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Sophos UTM: How to setup up High Availability in Hot-Standby (Active-Passive)...

This article describes how to configure High Availability (HA) for the Sophos UTM in Hot-Standby (Active-Passive) or Cluster (Active-Active) mode.

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Sophos XG Firewall: How to forward GRE traffic over IPSec

Generic Routing Encapsulation (GRE) is a simple IP packet encapsulation protocol.

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Sophos Firewall: How to upgrade the firmware

This article shows how to upgrade the firmware of the Sophos Firewall device to the latest version.

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Information on Sophos Update Manager (SUM) 1.7.1

This article provides information on Sophos Update Manager (SUM) 1.7.1.

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Latest version of Sophos products

This article lists the latest software versions of Sophos products.

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Sophos Enterprise Console and Sophos Central: Supported Windows Endpoint and...

This article provides a list of supported Windows Endpoint and Server platforms for Sophos Enterprise Console and Sophos Central.

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Sophos Mobile: How to change the synchronization value for managed devices

This article describes how to change the synchronization value for iOS and Android devices.

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Sophos Enterprise Console: How to change the password for Sophos Update...

How to change the password for Sophos Update Manager (SUM)

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Sophos Enterprise Console: How to find the Sophos license type

This article explains how to locate your license name from the Sophos Enterprise Console (management server).

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Sophos Mobile: How does the Sophos Mobile assign an ActiveSync ID to Android...

This article describes the initial email synchronization process of an Android device trying to receive emails via the Sophos Mobile Control Server/ EAS Proxy.

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Sophos XG Firewall v17: Understanding "Invalid Traffic" log entries caused by...

This articles explains why the "Invalid Traffic" log entries shown in Log Viewer.

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Sophos Update Manager: Check of update source failed due to unexpected error...

On new installations update wizard returns an error after entering the credentials in the SUM

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Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos...

A hotfix build of Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos Exploit Prevention is available to allow customer testing of issues

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Sophos Endpoint for macOS - Intermittent hang of web browsing

Sophos support has had reports of Apple Mac OS systems where web browsing stops while Sophos is installed. Currently this is under high priority investigation do determine the cause and correct the...

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