Removing PUAs and spyware
Potentially unwanted applications are not viruses or Trojans, however it is possible that they can be used maliciously. See the specific analysis for more information about the application concerned
View ArticleDifferences between the managed and unmanaged version of Sophos Mobile Security
This article lists the differences between the managed and unmanaged version of Sophos Mobile Security
View ArticleSophos Cloud Administrator Email Alerting
How to set up email alerting on the Cloud Dashboard
View ArticleRED 50 - replugging uplink at runtime
This article provides information about unplugging/replugging a WAN cable from a different network and the effect on RED 50.
View ArticleDevice ID field is blank and you cannot exempt an individual device in a...
...when you are want to add a new device to the device control list and not wanting to block 'all devices of this type'.
View ArticleSophos Bootable Anti-Virus: download and CD creation instructions
This article explains how to obtain the Sophos Bootable Anti-Virus (SBAV) tool and create a CD to use on the infected computer
View ArticleSystem Requirements for SafeGuard Enterprise 6.10
System requirements for SafeGuard Enterprise
View ArticleFAQ: Heartbleed bug
This article provides the frequently asked Support questions for Heartbleed.
View ArticleHow to run Sophos Diagnostic Utility from the command line
Running sducli from the command line to collect logs for troubleshooting
View ArticleLoading SAV Interface returned the error 0xa0040223 - SAV Interface must be...
An upgrade of Sophos Anti-Virus has prevented the service from starting. The SAVI.DLL file has not been replaced with the newest version so cannot use the new scanning engine. This is often caused by...
View ArticleSafeGuard Enterprise: How to create a time-limited trace file of manageable size
If an issue occurs only sporadically but a trace file is needed, producing an effective trace can be difficult because the trace-file can grow very quickly after activation. This article describes how...
View ArticleManual creation of SafeGuard Enterprise Configuration Protection white lists
How to gather the required information to create a SafeGuard Enterprise Configuration Protection white list manually
View ArticleChanging the communication port between a SafeGuard Enterprise client and server
Changing the communication port between SafeGuard Enterprise client and SafeGuard Enterprise server
View ArticleSafeGuard Enterprise Management Center: How to define the default language
Unable to centrally define the user interface language of the Management Center
View ArticleDo SafeGuard Enterprise, SafeGuard Easy and Sophos SafeGuard Disk Encryption...
Support for full disk encryption on Solid State Drives
View ArticleHow to issue/configure tokens in the SafeGuard Enterprise Management Center
This article describes how to configure the Safeguard Enterprise Management Center machine if you want to issue tokens in the Management Center.
View ArticleHow to import a user-created key into the SafeGuard Enterprise key ring
The procedure in this article applies to a user-created key from a encrypted file i.e. a file that was encrypted with SafeGuard Removable Media 1.20 at least, or a different SafeGuard Enterprise...
View ArticleSafeGuard Enterprise allocates a large amount of memory when synchronizing...
SafeGuard Enterprise allocates a large amount of memory when synchronizing the Active Directory structure via API
View ArticleSafeGuard Enterprise: the password meets the complexity requirements in the...
Unable to change password because of complexity violation
View ArticleSupport of Novell eDirectory and SafeGuard Enterprise
We do not currently support the import of Novell eDirectory into the SafeGuard Enterprise Management Center.
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